In November, my husband and I received a Medifast order we didn't want. We had been away from home for the birth of our grandson, and were staying in our RV so we didn't have online access and forgot to stop the automatic shipment. Our coach said we could send it back, so I called and got the # they give you to send back with it.
I hadn't yet gotten it to the Post Office a week or so later, when my coach called and said if I hadn't sent it yet, she had some newbies she could sell it to which would save us the cost of shipping. It took a couple of weeks before she followed through. She came over and took 9 boxes and said she'd pay us after she'd sold it. This was December 3rd.
I called a couple of weeks later and got her voicemail. I left a message saying we needed the money or the food, because we were running out. We didn't get a return call. About a week later I called again, same result. On January 3rd, I called again and she answered. She said she hadn't called back because she hadn't sold anything yet; but now she had three more clients who needed food and if we gave her the whole box (32 boxes total= > $300; not counting shipping) she would sell it and/or bring the money and whatever was left. I reiterated our need for one or the other, because the food we had been forced to buy, when she hadn't paid us the first time, was getting low. She was full of understanding, she would handle it ASAP. She came over and took the rest of the shipment.
After not hearing a peep from her, I called again, sometime around the 17th, and left yet another voicemail. This past Saturday, (the 22nd) I left a voicemail saying I would like to come over on Sunday and pick up the money and/or food. We were available between 10am-8pm. Please call and let us know when would be best for her. Nothing. Last night, I left a voicemail expressing my frustration, said I was at the end of my tether, we are almost out of food and will not be ordering more when we already own some that we just can't get access to. I said my husband and I are at the point of going of the program though her (she gets a commission from our orders) due to this. She needs to call me and settle this ASAP. Still nothing so far.
This has been at least 8 weeks of hassle so far, and I'm so over being nice. I am burning with resentment.
I feel disrespected, taken advantage of and stolen from. I am ready to call Medifast and find out who I report her to. I am just waiting to see if any of you have advice prior to making the call. Please give me your thoughts. Thanks!