hey all! i just wanted to jump in here on a few points.
the surgeon that i am using also does both open and lap. we have discussed both options over and over and i am choosing the lap. he is one of the best doctors in this area and i trust his advise. i think it is basically your comfort level and what you truly want and feel safe with. both surgeries have been proven to be successful and both also have neagtive aspects. you just have to do what is right for you.
about evil office staff...i can very much speak on this repeatedly. the office staff at my doctor's office is absolutely awful! i have vented often about them. i am still right now waiting for a return call about the date of my surgery. i was supposed to receive this about a week ago. i called today and was informed that the lady i was dealing with is no longer with the office. (wonder why?) but, i was put in someone's voice mail and my call still was not returned. for those of you that know, i have such a horrid time with this office to even get my appeal sent in. what i did and what i know...i called and spoke to the office manager. my doctor's office is with one of the largest hospital networks around and i understand how busy they can be but still! i explained everything to her about the faxing and so on and she helped me right away. i would not hesitate to do it again here in a few days if i do not get called back.
also, what you may and may not know, each insurance company has a special department that handles member issues and complaints. (if you do not know, i work for a helath insurance company. yes i am the evil person youc all and yell at!!!) ours is called quality assurance. and all member issuess with quality of care are taken seriously and documented. what happens is that the person in the special department researches the issue, notifies the doctor's provider representative, and then notes the issue. the provider rep then in turns speaks and educates the doctor's office and also notes the issue. the issues are noted because if the doctor or the doctor's staff are repeat offenders, other things can happen above and beyond just your insurance company.
sorry so long! i just wanted to put all that out there.
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