I've been to AE many times, and I've almost always hated their staffing regardless of which location.... It's basically a bunch of teenagers that could care less about customers.
If she couldn't figure out good salesperson behavior and that scarfs are usually only in ONE SIZE, I'd say she's probably not going to advance much...
GRRR!
Maybe the scarf was an XS! hahahaha!
I had a flashback to my graduation from university, when a friend and I were looking for dresses for the ceremony. She, of COURSE, was a size 4, and I was, at that time, a size 12. We went into a store in the mall which was really ODD, because it just had racks and racks of clothes -- no displays or anything. Anyways, we went in, and she found a dress. While she was trying it on, the "salesperson" came over to me and said, and I QUOTE because it is etched into my BRAIN:
"I hope you aren't looking for anything here, because we certainly don't carry anything in YOUR size".
The store we were in, it turned out, was a new shop opened by a designer, don't you know, and they only catered to stick insects.
I was SO embarrassed!
Anyways, the store closed out after only 3 weeks, and I haven't heard anything about the "designer" since! Revenge!!!!!
This makes so much sense. I mean of course fat people have necks too fat for a "regular" scarf, and feet to fat for "regular shoes," and maybe ears too fat for "regular earings." And besides that, a fat person obviously has no friends or family of normal size that they might be shopping for. And what does it matter anyway, because everyone knows fat people don't have any money.
Wow, a similar thing happen to me a few years ago, I was a size 6-8 shopping at Express, now that's not hard right. But the jeans were too tight on my butt and thighs and not at all tight on my waist, think men's plumber jeans, ya know. I asked the lady for the next up and she snarled, did you ever wear OUR jeans before? what a *****! Then I just told her I was wearing them right then, but i walked out I was so offended!!!!
Now that I am older, I would have complained.
Anyway, I went to a HOT RAGS store and tried to squeeze in the CUTTEST pair of jeans size 13 and couldnt fit, and I nicely explained to the cashier that the just needed to carry 15's and that I could probably fit in those, with the details on the butt, you know those cute ones----and she was SSOOO nice and said she would let the management know!
This afternoon I went to American Eagle with a dear friend of mine. I was trying on some clothes and I when I came out I saw her standing by the clearance rack in nearly in tears. She said when she approached the sales associate (after being viturally ignored) the woman was rude, dismissive, saying, "Well we don't have anything in your size!" Even though my friend was asking about a scarf and holding a pair of ballerina slippers. She wanted to know if the scarf came in other colors.
I know that clerks in some stores can get really snooty towards larger customers, but I was just so floored by this. Naturally, I couldn't buy anything (and I was about to drop some serious change). When the sales person came rushing over to me to ask about the items I was holding, I just gave them to her and said, "I'm not really comfortable giving my money to a store with such rude employees." Then I grabbed my friend's hand and we bounced.
Obviously, this was nice and all, but seriously how do you deal with bad customer service when it's not happening to you?
BTW, the reason we went was my friend wanted a scarf like mine in aqua. I didn't drag in there.
I wrote a letter to coporate and I cancelled my credit card. I would never feel good about shopping there again. I also forwarded copies of the letter (not an email, but a real business letter with a stamp and everything.) to the store manager and the district manager. Along with the letter I sent reciepts from the last year demonstrating I had been a pretty regular customer.
Ha, and everything that was still returnable I brought back in two big shopping bags.
As for my girl! I treated her to a mani-pedi/mini facial and tea at this awesome teahouse. And I found a beautiful scarf in aqua for her online and bought it for her. And most importantly, I apologized for not being more on point that day.
We went shopping today and the sales clerks at Macy's were lovely.
Way to go! You are a true friend indeed
It felt really good to take action and do the right thing, didn't it?
Thanks for taking the time to post an update.
I wrote a letter to coporate and I cancelled my credit card. I would never feel good about shopping there again. I also forwarded copies of the letter (not an email, but a real business letter with a stamp and everything.) to the store manager and the district manager. Along with the letter I sent reciepts from the last year demonstrating I had been a pretty regular customer.
Ha, and everything that was still returnable I brought back in two big shopping bags.
As for my girl! I treated her to a mani-pedi/mini facial and tea at this awesome teahouse. And I found a beautiful scarf in aqua for her online and bought it for her. And most importantly, I apologized for not being more on point that day.
We went shopping today and the sales clerks at Macy's were lovely.
this is why i refuse to dress out of -any- preppy store, even if it is on clarance at value city or ross or marshalls...i refuse to represent what the stand for. american eale sells sex to seventh graders who thing they are the best thing ever. They sell clothes that are ripped up, and honestly, if i want holes in my jeans i will go rock surfing and get some myself...having fun whilst doing it.
It's preposterous that a sales associate should treat-any- guest that way. If we discriminate against anyone even veguely at the olive garden where i waitress that server is immediately terminated--no questions asked.
you need to go to corperate with that ignorant girl's name and explain what happened. that's the sort of thing a company gets sued for.
I wrote a letter to coporate and I cancelled my credit card. I would never feel good about shopping there again. I also forwarded copies of the letter (not an email, but a real business letter with a stamp and everything.) to the store manager and the district manager. Along with the letter I sent reciepts from the last year demonstrating I had been a pretty regular customer.
Ha, and everything that was still returnable I brought back in two big shopping bags.
As for my girl! I treated her to a mani-pedi/mini facial and tea at this awesome teahouse. And I found a beautiful scarf in aqua for her online and bought it for her. And most importantly, I apologized for not being more on point that day.
We went shopping today and the sales clerks at Macy's were lovely.
This is a little late, but I'm awed at how professionally well you handled this situation. Let's hope a couple weeks from now that sales person no longer has a job.
I only hope that were I ever in such a situation I would be able to handle it with the thoroughness that you have. Your friend is lucky to have someone so very loyal by her side. You're a true friend.
I also shop alot in stores where they only sell things half my size but have always been treated well. I wonder what makes them think they can do that to people? I have, as many of you do, a daughter, son and nieces who can certainly wear those clothes and all the money comes from where??? from ME, THAT IS WHERE!!
When I was a size 4-6, I was shopping at Lane Bryant with a good friend who was a size 18-20. Although I would have thought my role as wingman was clear, the saleslady made sure to tell me in a very snotty tone that there were no clothes there that would fit me- I even got the condescending look up and down. My friend and I made a point to work with a different salesperson while she spent a pile.
