Or at the very least, watch them carefully!!
My hubs and I get our taxes done at H&R every year for the past 3, and I've used them two years before getting married, so granted this is the first mistake they made with us, but its huge and they won't fix it!!
We are getting a refund (sometime in the near future), and opted for the direct deposit as we had done last year.
Our tax person, Jan, seemed careful enough, but didn't have me double check her work when putting our banking info into the system. Truth be told, in the last 5 years of using them, they have NEVER had me or my DH take a second look at our info, so it didn't occur to me to make sure the routing number and account numbers were right.
Lo and behold 18 days later, no refund and we are asking questions. Turns out Jan had messed up the banking numbers and missed one number in the account and now our refund is out there somewhere in limbo, between the bank and IRS.
Okay...H&R Block gaurentees their work right? Nope. They wouldn't do jack for us, other than refund the $41 dollars we paid for our taxes to be done. (had the simple ez version done so state or federal was free.) The manager wouldn't offer any other solution, and blamed our bank!! The IRS and bank told us to get H&R Block to fix this, but they won't budge and even calling their help center didn't do squat!!
We may get our refund in 1 to 2 months from now, and no one cares!!
So hear is this advice from someone who has been burned, and will NEVER go back unless they fix this situation. Either avoid them like the plauge, or double check EVERYTHING!! I know I will. I'll never make this mistake again!!