Good experience cancelling my official Sonoma site membership
Maybe a slightly odd thing to post about, but I wanted to share that I was impressed with the lady who answered the phone when I called yesterday to cancel my membership of the official Sonoma site. I had one of the 7-day trial memberships and wanted to cancel before I got charged, as I didn't really feel the additional resources were worth the cost - the boards were fairly quiet, the diet information is mostly cut-and-pasted from the book, and I can do things like food journalling and meal planning elsewhere. About the only interesting thing to me was the recipe section, and that wasn't worth $4 a week to me (it might be for a novice cook, but cooking is a long-standing hobby of mine, and I quite like a cooking challenge to motivate me - so adapting my old recipes to the Sonoma way of eating excites me more than it bothers me).
Anyway, I was a bit apprehensive about calling the number to cancel - I don't like phones anyway, and as I'm not in the US, I was afraid they would try to keep me on the line dissuading me (or on hold music!) and cost me a lot of money. I know some sites are sneaky like that. Actually, though, it was a very quick, friendly and efficient call. They did ask why I was cancelling, but in a very polite way. They did not try to change my mind, and overall they actually made me feel good about the whole experience. So if you want a trial membership but are worried about not being able to cancel if you don't like it, you probably don't need to worry - so long as you make a diary note to call them before the 7 days expires.
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