I am so sorry to hear about your experience, but I am not surpised. I had a really bad feeling about this company which has an "F" rating with the better Business Bureau and never answers thier email or phone. I thought they sounded extremely suspicious from the get go. Here is the link to their BBB report (and by the way they are in Utah with a Utah address):
http://www.bbb.org/utah/business-rev...ty-ut-22240890
You should actually be contacting your credit card company to dispute these charges and tell them what this company has done. You can also point your bank to this link or use it in the paperwork they send you to get a refund to your card. This is incredibly unethical. I had a feeling that this company was a ticking time bomb. Everything about them seemed extremely strange. I am so sorry. This has to be very frustrating for you. You should do more than just contact the BBB. This is not just poor customer service,. This is unethical and illegal actually...very.
Your credit card company should absolutely refund your card and this will result in a chargeback for this company. Eventually when they get enough chargebacks, their merchant privelegexs will be revoked. Now I see why their mail box is always full! I had a feeling it was stuffed with desperate people trying to get some type of response from this company. The outgoing greeting also sounds bizarre. There probably is only one employee and that's the person named in the BBB report as the owner who is happily collecting people's money and not giving them anything in return.
I got a clue when I read their policy about shipping. That you are completely on your own with the shipping company which is unheard of! And if they are not even packaging things correctly, this is even more outrageous. I am soooo glad I did not sign up with these people. I hope they are put out of business soon. This is shameful and outrageous.