Quote:
Originally Posted by Glory87
Can you make yourself some cheat sheets to keep by the computer that shows you how to do the more complicated data entry? One of my former jobs was creating step-by-step training for software. I would suggest something like this:
Screen name appears
1. Go to input field, type 402
2. Press Enter
3. Press Submit
Screen name 2 appears
1. Complete all required address fields
2. Press Submit
Something that clearly shows you want you need to do every step. You will learn how to do it!!!
That's the kind of help that I asked for - in other words, the software manual. My training book was a workbook - like school work - that covers only the basics and my notes are just like what you wrote above.
The problem is, not everything was covered. The circumstances that caused this commotion was an extremely rare situation. I was in the process of hiring 3 employee who needed CPR. The CPR class occured a few days before the hiring process could be completed. I had to register 3 people for a class that as employees, wouldn't have to pay for. Well, when the not-yet employees are not in the system as employees, there was no way (that I could find) to register them since I don't have rights to enter employees. Not part of my job. So I was asking three others for help in registering them. The CFO did not want me to register them, have them pay, and get reimbursed later. The CFO directed me to ask the others for help.
No one did. And the Assistant complained that I even asked.
To add even more insult, when the CPR people showed up, the CPR instructor complained that the addition of the participants was a burdon to her in total b.s. ways.
I was like WHAT? The branch that we are a spin off of is 29 miles away. Total disconnect. It's like we are such a pain in their butt. So then I try to shy away from their help. Then they get mad when we do things differently. We ask them how to do it their way and they resent that we're not doing our job.
Whatever.