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Exercise! Love it or hate it, let's motivate each other to just DO IT!

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Old 09-05-2003, 04:53 PM   #1
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Join Date: Jul 2003
Location: the big city
Posts: 7

Default Need help from another Gazelle Elite user

Hi All-

I haven't posted much but I love reading the threads here. I have seen some discussion about the Gazelle Elite strider thing, and whether it works. So far, I've lost 101 pounds using it every day 1-2 hours. That's not the problem, though.

I really punish this machine and one of the baseplates is about to crack through. It was a gift and I have registered the warranty with fitnessquest.com. They tell me that they cannot send me a replacement part without the address of the person that ordered it, but they can't get the address to come up in their system for my relative that ordered it. I even offered to buy the part so I could have it and keep using my machine and keep losing weight but they were really mean about it and said no way.

Does anyone have any ideas? I just want a new metal baseplate for the right side of my glider so I can keep on cranking and losing weight! Only 92 pounds to go. Feel free to email if you want.
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Old 09-05-2003, 11:41 PM   #2
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Suzanne 3FC's Avatar
Join Date: Aug 1999
Posts: 11,615


Wow, congratulations!!!!!!!!!!!!!!!!! Very impressive story

I contacted FitnessQuest once, regarding a part for my Total Gym, and they also gave me a hard time. They didn't care about the info, it's just that they no longer make the bigger ones like I have, someone else does them. However, I bought mine in 98 when they DID make them, so they should still be responsible for parts. (the new total gym 2000 maker refused to help me)
I kept insisting, and then demanded to speak with a supervisor. I was not asking for a free warrranty replacement item, I fully intended to pay for the part. I finally got someone that would give me the info and address to send money.

It's been a real pain, so I understand exactly what you are going through!

Have you spoken to the relative that gave it to you? Maybe they had it sent to an alternative address at the time of the order. Or maybe they purchased it at a retail store, etc.

Even still, if you registered the item on your own, and provided your own address, that is all that should be needed. I'd ask for a supervisor. (I used to work in customer service, asking for a sup usually gets you what you need)
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