[Palestrina]

Ok actually I love my fitbit. But it does this one thing that annoys me, and that is to count all elevation even if it's not actually stairs climbed. So I can get in my car and drive 20miles and depending on how the elevations in the car go I'll look at my fitbit and it will say something like 32 flights climbed! Uhm,, no! How can I turn this feature off when I don't need it?? I live in NYC for crying out loud, yesterday I got into an elevator and went to the 53rd floor of a building, I did not climb 53 flights!

Advice?

[CindySunshine]

I know for sure it doesn't count floors when I'm in an airplane. I was trying to do some reading and it said it shouldn't count if you aren't active. Are you moving around walking in the elevator? Hard to believe you could be doing too much of that but you might try being real still once you get in and check it after and see if it makes a difference.

Mine doesn't count elevation floors when driving in the car either does yours?? I did read someplace about resetting it maybe that's worth trying. You connect it to the charger and hold down the button until it resets. Who knows but mind doesn't seem to have that problem (it's a ONE is that the model you have?)

[Valkyrie1]

I have the FitBit One, and it does not count floors unless I'm actually walking. Driving in a car up hills does not register. Flying doesn't register floor climbed.

If you keep having trouble, return it and ask for another, or upgrade to a FitBit One.

[CindySunshine]

You know I just got back from a walk and mine says 23 floors. Something is messed up maybe they did a software change and its miscalculating.

[Koshka]

I've noticed that the elevation stuff (which is based I think on atmospheric pressure changes) isn't always that accurate. I was at home all day yesterday -- one story house -- and it said I climbed 5 stairs. Also sometimes I walk outside and I will get a different amount of stairs climbed when I walk the exact same path (it is hilly in our neighborhood so having some stairs climbed is fine but one day it showed 26 and the other day it showed 8!).

It doesn't show stairs climbed while I'm driving though.

[Palestrina]

I have the fitbit One. I'm very confused, I wish there was a way to turn off the elevation because for me it does count elevation even if I'm in a car or an elevator. Should I contact them?

[mariposssa]

My Fitbit One has rarely counted elevations incorrectly except on a couple of roller coasters and when we went on a cruise.. Something I found out while on the ship...I was getting a lot of high floor counts way more than what we were climbing on the stairs or elevators. I discovered it was the wind outside on the decks. I have since confirmed that on windy or stormy days if I am outside I get a lot of bogus counts for stairs. I have also noticed that if you ride on a bumpy road you get extra steps you didnt take. I have heard it is a bigger problem if you ride a motorcycle.

I don't know how to turn it off, but there is a way to remrove the counts that are not right on the Fitbit site. I dont really bother with it because I have no stairs available to me on a daily basis so it isnt something I regularly track. But, if you go to the site you can log that time spent as the actual activity you were doing...like driving and they will come off of your total.

[Kscott]

I have the Jawbone UP--and live in a 3 level home where I am up and down the stairs all of the time. I don't it counts stairs--but it does register how many steps I took in a day. I synced it with a calorie/carb free app on my phone and just love it. It's working fine for what I am doing.

[Kscott]

Originally Posted by Wannabeskinny

I have the fitbit One. I'm very confused, I wish there was a way to turn off the elevation because for me it does count elevation even if I'm in a car or an elevator. Should I contact them?

I would definitely contact them to see how to fix it--so it doesn't do that.

I live in the Rocky mountains of Colorado--and elevation gain and loss is all of the time in a car. Up the pass is 3000 feet of gained elevation in a car.