Ok, Robin - sorry all. I was just confuzzled when I read all this - and cranky cuz I was tired and hungry.....and I've got a sore throat....and tomorrow is Monday, meaning the crazy week starts all over again.....and did I say I was tired? lol

nothing to be sorry about Kel... sleep good

I wouldnt return it without telling them it was broken. I said for her to buy a new one so she would have the receipt to exchange the broken one for a new one!
I've never done this without telling them there was a defect in the product.
I'm not that rude!

Tracy

A little humor for you, exactly what was the lesson,lol. Stop shopping at sears?

Thats the one Tia!!

Well, if you can live with lying to someone's face about something and being dishonest. . .

I have had to deal with this kind of thing before - I went to the store with my receipt and they weren't going to help me.

I stayed calm and polite but told them that I would like a replacement product or a credit note for the store. I basically wasn't going to leave until they did something for me.

The key is to be polite but firm.

I'm closing this thread now as points have been made on all sides.

I hope you can resolve the issue with Sears.