Good Morning!
I am having a bit of a problem this week.
I went in on Saturday to talk to the people at 24 Hr Fitness. I wanted to get pricing & see the new gym. I had no intention on signing up, but they talked me into it.
So I went home and found the papers I got from another smaller gym in the same area and they offer $9.99/mo compaired to the $29.99/mo 24 Hr Fitness signed me up for.
So I knew about the 3 day cancel. I was told by the manager at 24 Hr Fitness that I could cancel within 3 days and get my $$$ back and there would be no problems. Well, I misplaced his card. So I can't remember his name. I called and ended up speaking with another gentleman and he tried to talk me out of it.
I said no, please cancel my account and fax me something in writing letting me know it was done and when I could expect my $ back. I get to work this morning and no fax. So I call again. He doesn't get in until 9:30. So I leave a message and wait for a call. Here it is lunch time and no call. So I call him...again...when he finally answers the phone & realizes that it is me he has an attitude in his voice. So I asked him again, please fax me a confirmation that you have cancelled my account & when I can expect to receive my FULL refund. He claimed that he faxed it to me last night...Uh, NO...so I ask when I can expect that fax...he said he would fax it to me right now. Well, I've been sitting here waiting and nothing has come through.
I am NOT a very happy person right now. All I want is the information faxed. Is it really that darn hard? I spent $240 and I have not used their gym at all. I want my full refund and I want to know when I can expect it. I want to join the other gym and get started, but I want to make sure I get my $ back first.
Other than that...I'm having a great day!
I am so in love & happy with my love life right now.