Between the two, I would choose Dell... but I really like my HP laptop and have had pretty reasonable customer service so far (I REALLY like that they respond quickly by e-mail, no struggling through heavy accents or being on hold for hours!).
I can't really comment on desktops, my husband and I built most of mine, except my current Alienware. Oh, now that I think about it, I DID have a Dell desktop once! It was a good quality computer, and nothing ever went wrong enough that I had to interact with tech support so I didn't have problems there.
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