Thanks bunches for the phone number!!! I called and reached Susan on the second try!!! The original number I had was 412-288-9901

Something happened and they did not receive the fax that was sent on Monday and she requested that I re-send the original order and they will honor the price that went into effect on Monday.

She also said that this site has generated a huge number of calls/inquiries and that she was the only person inputting orders so she is swamped!!!

Thanks again! Karen

I just got mine on Tuesday!! I love it. I like the Apex website, too. You get a lot more feedback than from just using a pedometer. I thought I'd be embarrassed about it on being on my arm for all to see but nobody has said anything so far.

From the time you ordered until the time you received, how long did it take?

SHARP EYES, browncat! The first time I called, I used the -9901 number listed on the SW site--the one kmoore36 used. I never got through and never received a call back.

I had also sent an email using the link on the SW site. I finally received the v4 order form, but used the -1302 number listed on the form when I called about the possible price reduction that was circling this forum. Like you, I called at 8:00 a.m. East Coast time. That's when I reached Susan on the first try and she sent me the v5 form.

BTW, Susan suggested to me that when I faxed my order, I should send her an email to say that it was faxed so that she knows. Apparently, the fax is not near where she's answering calls. I did that and she returned my email saying that she got the fax.

So, everyone, don't use the phone number listed on the SW site???? Use the one on the v5 order form.....? Looks like those of us who reach Susan are using the -1302 number--and calling way early in the day.

Here's the trick I used since I was having no luck getting through on the -1300 number I had from the website ...

Businesses usually have more than one number besides the main number. So to get to an employee of the business, dial one number up consecutively. In this case the main business number was -1300; so you dial up -1301, -1302, -1303 and you have a good chance of getting live person who is at their desk. It doesn't always work, but it is worth a try. In this case, bingo was -1302.

BTW thingthin, the 412-288-9901 was the fax number. On my V.3 order form, the order number was 412-543-1300 ... straight to a recording every time.

Could somebody help me on this matter?

I'm trying to catch up but there is just so much information. I was interested in a Bodybugg until I heard that there was a Version 3 coming out. Sensewear is apparently the same thing as the Bodybugg, and it already has the Version 3?

I read a customer service response saying that the two share identical technology, so I am not sure why they have two different products going on.

Should I buy the Bodybugg or the Sensewear? I think I've convinced myself its worth the cost.

with all the mess trying to contact sensewear to order one..just wait for bodybugg v3 and order that. it's geared more for the beginner with helpful tips and guides than sensewear which really is for a clinical specialist.

There are quite a few posts regarding the sensewear ordering difficulties, aren't there? Haha. I might just get the V2 Bodybugg-- I haven't heard anything concrete about V3 being released soon. Somebody tossed out November possibly, I've also heard early 2009.

24 Hour Fitness still has that deal going on. $200 + $100 more for the digital display. That's $300, which is $50 cheaper than from the official website. Somebody said that 24HrFitness was slow at shipping... anybody order from them recently?

Thanks ThinkinThin for the order form. I ended up faxing it and then calling at 3:30 am Pacific time (yes I had to set an alarm (( ) and I got Susan on the first try she told me my faxed order was processed and was awaiting shipment on Tuesday. She also said to call really early if I wanted to get through. It seems like she's the only one answering phones down there.

Susan's awesome!

I got a hold of her this morning and confirmed that my Sensewear would be shipping out on Monday or Tuesday.

I'm glad everyone ended up getting the correct info. on the price- I didn't mean to start a big thing over it, but it looks like it was just a bad time for everyone to be putting in orders since they were smack in the middle of changing over the prices. As long as it all worked out though, that's what's important.

Hello...new around here. Found the thread while doing a search on a bodybugg of course. I am leaning towards the bodybugg for the shear fact that I work out at 24 Hr Fitness with a trainer and would like her to be able to access my information which would help in tailoring my training sessions with her. I am already used to their online interface because I got 3 months of the web only version for free as part of my training. My dilemma is whether to buy the v2 now or wait who knows how long for the v3.

Is there anyone who had been using the bodybugg and switched over to the sensewear that has noticed a increase with accuracy of data due to the extra accelerometer in the new version? If it isn't much of a difference, I think I will bite the bullet and get the v2 that is out now.

Hi iwishfor,

I am new to this forum as well - I've been reading it all week trying to find out if this thing is worth purchasing... I have to say, I've read more good than bad about it. Now, for me, I'm trying to decide if I should get the bodybugg v2 or wait for the v3? Or buy the sensewear everyone is talking about. I emailed apex re: bodybugg v3 and the customer service person told me they are shooting for Nov. '08. However, they had barely any information. I want it now, but if I waited til Nov. to get it and it didn't come out I would be so mad

anyway, iwishfor, you said you are using the website now. One thing I haven't really gotten too much information on is how comprehensive is the food database? That was another question that I had asked them. I got another email from tech. support saying they are striving to make updates to it constantly and it is a 'work in process'. He also said that other users have commented that sites such as calorie king are better. Anyway, this is a huge sticking point with me because i'm used to using WW site or others that have a lot of info. For a site you have to pay for, I think it should be state of the art (or as close as possible) - hence providing value to the customer.

As far as the food databases for SenseWear, can you input custom foods? I'm on Nutrisystem and I doubt my NS foods are in BM's database.

BTW, I received a receipt today that says my Sensewear should ship out in 1-2 days. Even my husband is excited about me getting this- he competes in Jui Jitsu tournaments and is currently at his leanest fighting weight since I've met him. He might get one if it works out well for me.

man my subscription expires oct 21 and i am trying to see if i should renew before the new one comes out.

i wonder if there will be any discounts for existing users to upgrade..

Yes, you can enter custom food in the database. It was a big thing for me too as I make my own food and knew lot of it would not be in there. So far it's been working great. You can build your own recipe in the database with the ingredient lists or can also add nutrition information for any food you buy in the store. Just add from the information provided on the package.
Hope this helps