Princess........ here is my experience re the food.
the food comes individually packed in sealed bags and then in a bag for the whole meal. The sauce comes in a bag.. when I heat that I just slit the top of one of the edges and then microwave that in the bag.. ' This takes up a lot less space in the freezer too.
No, it isn't difficult to do to take them out of the bags. I have kitchen shears and that does quick work of the bags. I tried the boil in the bag but it takes too long and I never got the timing right so that the food was at the temperature that I wanted.
. Now others may do it differently, but I take the meat portion out first and heat it for about 3 - 3 1/2 minutes. ( the meat portion of bistro food is very large and thick not like a usual frozen chicken breast))). then add the sides and the sauce( in the bag) and heat it for 3- 3 1/2 minutes more or to the temp that I like. This all depends on the wattage of your microwave so it will be a little trial period until you know your machine.
Most of the sweet breakfast items DO NOT need heated, at least for my taste. I put them in the refrigerator vs the freezer and when I want to use them just take them out and sit on the counter for a hour or so to bring it to room temp. The muffins are wonderful and can be heated for a short time.
Also the dietitian gave me a list of suggestions for 100 calorie snacks that can be used vs using the snacks that they have so if you want or need it just ask for it.
Oh and DO contact the dietitian if you have any questions. She gets right back with you and is extremely helpful on the meals and any questions you have re weight loss etc. And will help you workout issue you may have re allergies or like the soy thing... you were talking about. One of the gals needed to be gluten free so she worked with her and helped her design a meal plan that was gluten free.
Only one more suggestion.since your not getting the snacks ..... DO SNACK.... if you are like me that is something that was a hard thing to get in my head but the plan is designed to have you eat something that has protein in it at least every 3-4 hours.. That way you never get too hungry and your blood sugar never drops.
Again if you have questions just ask..
I hope you Enjoy the adventure........
Renita