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01-22-2011, 08:47 AM
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#1
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weight watchers
Thread Starter
Join Date: Apr 2005
Posts: 316
S/C/G: 211/211/150
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the worst experience at a WW meeting place!
OH, OMG....I just had the worst experience at a WW place. I went in to the place because I was going to go to a meeting. My insurance told me that I should be able to show the card at the door and they would let me attend the meetings. The three women behind the counter made such a fuss, they didn't know anything about it and was really nasty about me paying first then having the insurance reimburse me. I told the women behind the counter that that was not what was a suppose to happen, that I should be able to show my card and go in. She told me she knew nothing about it, and that I was going to have to pay to go in to the meeting. She said she will call their "help desk" and find out, I said, "ok, I will wait while you call" she never picked up a phone. No phone call happened, then I said, "well, let me try to call my insurance" so I called my insurance 1-800 number and they where closed. So I said, "why don't you call and I will wait" and they were like, "why don't you go into the meeting and you can pay when you get out" I said, "no I will wait" (granted the women was making no phone call at this point still to this mythical help desk) Then the women said, "well, it could be three o-clock before I get a hold of them". So I said, ok, I will come back some other time. Then I was looking around the center, and the women told me, "only members can buy our products"
At that point I just walked out.....clearly, these people were just out to get the members dues and that was it. I will NEVER go back to a WW center EVER! I am so ticked and embarrassed that I may just find another program.........
thanks for reading.....
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01-22-2011, 09:23 AM
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#2
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Senior Member
Join Date: Dec 2010
Location: IN
Posts: 396
S/C/G: 304/186.0/150
Height: 5.0
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Wow. That is super ****ty. Im sorry you had to go through that!
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01-22-2011, 09:27 AM
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#3
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Senior Member
Join Date: Jun 2009
Location: East Coast US
Posts: 2,440
S/C/G: 195/180.2/165
Height: 5'9"
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That's terrible! But don't let the behavior of 3 employees make you abandon the whole program. It's a wonderful program, and like any workplace has a few people who need a little customer service refresher.
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01-22-2011, 10:40 AM
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#4
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Senior Member
Join Date: Jan 2011
Posts: 291
S/C/G: 163/142/130
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Bad customer relation here, dont let them get to you, call ww and tell them exactly what happened and a good physical description of the people that treated you in such an irrespectful way. I am sure ww will be gratedul of your comments do not forget they are there to make money and bad customer service accounts for a lot of revenue loss. Go get them Tiger.
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01-22-2011, 10:51 AM
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#5
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Senior Member
Join Date: Jun 2008
Location: Nashville, TN
Posts: 2,559
S/C/G: 337.4/322/155
Height: 5'8
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What crap. They are supposed to let you sit in on your first meeting without weigh-in for FREE! I'm sorry you had such a bad experience. I wouldn't say it's indicative of all locations.
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01-22-2011, 11:37 AM
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#6
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Member
Join Date: Mar 2010
Location: Ontario
Posts: 88
S/C/G: 226/215/160
Height: 5'6"
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Quote:
Originally Posted by Aclai4067
They are supposed to let you sit in on your first meeting without weigh-in for FREE!
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Not available in all areas, sadly. Depends on where ckatgo lives.
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01-22-2011, 11:41 AM
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#7
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Chronic Pain Fighter
Join Date: Dec 2010
Location: Texas
Posts: 374
S/C/G: 165/?/128-132
Height: 5' 10''
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Sorry you had to go through that....
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01-23-2011, 10:59 AM
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#8
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Senior Member
Join Date: Jul 2010
Location: Missouri
Posts: 200
S/C/G: 196/181/145
Height: 5'3"
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that sucks. I am so sorry.
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01-23-2011, 06:24 PM
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#9
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Senior Member
Join Date: Nov 2010
Posts: 174
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oh yeah that suxxx. i've never heard of a meeting like that, so they are not all that way. i would definitely call your insurance to let them know what happened, as well as the ww office and ask for some free meetings as compensation, or something.
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01-24-2011, 07:45 PM
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#10
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weight watchers
Thread Starter
Join Date: Apr 2005
Posts: 316
S/C/G: 211/211/150
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Well, I thought about everyone's advice and decided that you guys are right, I should not let the experience of one place ruin it for me. I think from now on I will just do the online only. I may if I get up the guts again go to another center here in town, but I think I will be a while.
I couldn't let this rest. I called the WW corporate office and complained. Hopefully, they did something about it.
Thanks everyone for your support, it is heart warming!
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01-24-2011, 08:12 PM
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#11
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Senior Member
Join Date: Oct 2010
Location: Vancouver Island
Posts: 1,014
Height: 5'5
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while I agree they didn't handle it well, I doubt any ww employee is going to know the ins and outs of every insurance program out there. And insurance companies really can't dictate who will and who won't accept thier card in lieu of payment.
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01-24-2011, 09:06 PM
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#12
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Senior Member
Join Date: Dec 2010
Location: Georgia
Posts: 211
S/C/G: 299/263/150
Height: 5' 4"
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I'm so sorry that happened. WW is such a great organization with a healthy, proven program. I, like many, have lost a lot of weight on their plan and even attained lifetime member status at one point. I recently tried the online program but it didn't provide me with the accountability I needed so I wasn't successful even though the website and online membership offers great tools. I hope you'll give the meetings another try but maybe make sure you have everything straightened out with your insurance before you go. Maybe you can have someone with ww corporate send a letter by mail, email or fax stating the agreement between ww and your insurance company, if there is one.
I'm sure you know that you can find ww meetings online so you may not have to go back to the same center if you're uncomfortable there. Best of luck on your journey.
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01-25-2011, 06:17 PM
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#13
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Junior Member
Join Date: Jan 2011
Location: Bergen County New Jersey
Posts: 22
S/C/G: 180/175/130
Height: 5'3"
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I'm really glad you called corporate, hope they were nice to you!
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01-25-2011, 07:30 PM
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#14
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Strong is the new thin!
Join Date: Nov 2008
Location: Nova Scotia
Posts: 585
S/C/G: 178/152/close enough
Height: 5'9 1/2"
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I have been into my local WW meeting place a few times, and I only met a nice woman behind the counter once. The other times were awful. I almost expect it now if I go in there.
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