Insurance Woes
I called my doctor's office yesterday to find out the status of my approval. They told me everything had been sent to insurance on 1/17. They told me to call insurance. I called insurance and they said the only thing they had was a fax requesting surgery. I tried to get in touch with people handling my case. I phoned and left a message and e-mailed. No response. My husband called me today and told me I had a letter from insurance saying they had no information on me and requested all the information I had sent to doctor's office. I called them again today, got put on hold and disconnected. I called back, got voice mail, left a message. I called later and was told I would have a return call within an hour. I got a phone call and told to call insurance again and told to speak to a superivisor. I did and the girl I was talking to refused to let me talk to a supervisor. When I got home I read the letter from the insurance company. It was a copy of the letter sent to my doctor and at the end it stated in capital letters that they DID NOT want me to call. Well, sorry! I figured if I was paying my preminums, I had a right to call them.
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