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Help! Just got an Active Link, problems with it

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Old 05-31-2013, 01:27 AM   #1
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Default Help! Just got an Active Link, problems with it

Hi guys just bought an active link today. Was so excited because got it for a discounted price at our gym because we had that costumer appreciation day.
The lady explained some bits and pieces how to download and install the software. When I got home I did that, downloaded and installed the software. After installing it a screen popped up and asked me to log in to my WW account. I did but after that the page closes and the subscription paged did not pop up. So right now I havent subscribed to the AL yet and I wanted to start using it tommorow. So its not activated yet right? because I am not subscribed to AL yet right?
Pls help! Thanks!
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Decided to lose weight June 2011. Current weight at that time was 222 lbs.
Joined WW Online March 8,2012. Starting weight 208 lbs.


5% Lost met : 05/06/2012 *10% Lost met : 10/13/12
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Old 05-31-2013, 08:17 AM   #2
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Hmmm - yeah. I'm not sure. I'd call Phillips/WW and get some assistance.
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Old 05-31-2013, 03:52 PM   #3
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Finally I was able to subscribe to the AL. I called up thier help support. The simple problem was that I did not make my explorer as the default browser.

Question. So I have to not plug it in for 8 days while I am doing my assesment? How would I know my AP for the day? I sometime tend to use up all my DP and then it takes up my AP after I have used my DP. Can I just plug it in at the end of the day? Today is my first day wearing it and as to my understanding my assesment start tommorow.
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Decided to lose weight June 2011. Current weight at that time was 222 lbs.
Joined WW Online March 8,2012. Starting weight 208 lbs.


5% Lost met : 05/06/2012 *10% Lost met : 10/13/12
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