Quote:
Originally Posted by schenectady
sarahBell - As a former seller on Ebay, I think for the most part the seller is at a huge disadvantage these days. The buyer can leave negative feedback, you cannot. You can defend yourself in a comment reply to negative feedback but that is about it. Ebay is very supportive of the buyer.
The thing that may be in your favor is the amount of time that has passed. If you have time, check and see how long the buyer has to leave feedback - it might not be possible after that long?
If they can, you just need to decide if it is worth the hassle. In the 13 years I was on ebay, I always refunded even when I thought it was totally unjustified. I did have someone post negative two months after receiving her Coach bag because it was used too much (as described in the listing!)
You do not need the stress. You have a lot on your plate (sorry, bad pun!) Just bite your tongue, think about just refunding part of the price and take a long walk and forget it. Your peace of mind is more important.
Thanks for the advice. Here is what I think could have happened:
1. Maybe she left it plugged in and went out and came back to a potential disaster (I got the email at 3:30 this AM!!! and in all caps)
2. Power Surge?
3. She left feed back already and it was positive
I will contact ebay today when I get a chance, we have an open house today so I have a lot to get done before we leave.
But I think that almost 3 months later I have zero liability on this issue, it seems to be user error.
I have bought and sold stuff on ebay for years, I have zero negatives on my profile. In fact I bought an item a few weeks ago, paid and received the item. I got an email from someone who received $ from me but was not the seller. She refunded the $$ to me I contacted the seller and told him that his email on his profile went to someone else- in short I made sure he got his $$$. I could have let him hash it out with paypal but took the first step to correct the issue