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#1

qsuzi1 , 04-17-2012 09:33 AM

Last week when my sis and I ordered at our local clinic (MD Stat has only 11 IP clients) they were out of more than 4 of the popular food items. They said an order was expected any day and that we could bring back substituted items. My sis who got 1 week of items (I got two) called one day before her appointment and was told the order has still not come in, that they also have no vitamins, and very little selection to choose from. They are still saying that the order is expected any day.

Has your clinic experienced delays in getting food orders? As busy as our clinic is for medical patients, I think they just ordered late because our coach is so crazy busy. Sure maybe this is a one-time thing but with difficult access to our coach with sometimes days before an answer we are wondering if we should change clinics - the other is 10 miles further and we don't know if they have short staffing issues there too.

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#2

KBig , 04-17-2012 09:43 AM

you r in Maryland (MD)?

what location is this?

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#3

qsuzi1 , 04-17-2012 09:44 AM

Sacramento California

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#4

KBig , 04-17-2012 09:46 AM

oh okay I misread your MD Stat reference....

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#5

Momto2cs , 04-17-2012 09:47 AM

Yes
By the time shipments come my coach can be running pretty low. I make sure to buy extra. I like variety anyway, and know I will always like the vanilla pudding as a shake...

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#6

CassiR , 04-17-2012 10:17 AM

We email our order in days ahead to my coach so she knows before our appointments to weigh in. They have always had everything I order and I've noticed before on their sign that they were sold out of an item but when I asked what that was all about my coach said thats for those who didn't place their order ahead of time and ordered at their weigh in.

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#7

Andie0606 , 04-17-2012 10:42 AM

Quote:
Originally Posted by qsuzi1
Last week when my sis and I ordered at our local clinic (MD Stat has only 11 IP clients) they were out of more than 4 of the popular food items. They said an order was expected any day and that we could bring back substituted items. My sis who got 1 week of items (I got two) called one day before her appointment and was told the order has still not come in, that they also have no vitamins, and very little selection to choose from. They are still saying that the order is expected any day.

Has your clinic experienced delays in getting food orders? As busy as our clinic is for medical patients, I think they just ordered late because our coach is so crazy busy. Sure maybe this is a one-time thing but with difficult access to our coach with sometimes days before an answer we are wondering if we should change clinics - the other is 10 miles further and we don't know if they have short staffing issues there too.
The place that I go to has a huge volume (around 400 IPers) so they always have plenty of product. They did, however, go up on their prices and charge 9% tax. So Saturday I ordered from buyproteinfood.com. Free shipping on any order, and the prices are what I started out paying at my clinic ($27/box, $4.00/individual packet), and NO TAX. I got my order yesterday. It was sent Priority Mail for FREE! They are out Georgia, so it may take a little longer to get to California. Anyway, if I were you, I'd order occasionally from my clinic and get everything else from The Protein Store.

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#8

KitKat169 , 04-17-2012 10:59 AM

Quote:
Originally Posted by Andie0606
The place that I go to has a huge volume (around 400 IPers) so they always have plenty of product. They did, however, go up on their prices and charge 9% tax. So Saturday I ordered from buyproteinfood.com. Free shipping on any order, and the prices are what I started out paying at my clinic ($27/box, $4.00/individual packet), and NO TAX. I got my order yesterday. It was sent Priority Mail for FREE! They are out Georgia, so it may take a little longer to get to California. Anyway, if I were you, I'd order occasionally from my clinic and get everything else from The Protein Store.
I looked at The Protein Store and get the impression that this is a temporary site. On the about us page, it said they are discontinuing use of the program and need to get rid of existing stock.

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#9

New Englander , 04-17-2012 11:26 AM

We have to place our order 3 days in advance of our weekly appointment to make sure we get our items. Otherwise there's no guarantee. However, they have dozens of vitamins and supplements on hand... Usually they worry about running out of the popular items...so far this hasn't happen to me.

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#10

Andie0606 , 04-17-2012 11:37 AM

Quote:
Originally Posted by KitKat169
I looked at The Protein Store and get the impression that this is a temporary site. On the about us page, it said they are discontinuing use of the program and need to get rid of existing stock.
Within the paperwork that came yesterday with my order was a message that they are getting new products next week. I don't think the products are new to IP, just new to The Protein Store. They are also putting out an enewsletter, and they sent me a code to use on my next order, so I'm not really sure what's going on.

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#11

esammy12 , 04-17-2012 12:20 PM

Quote:
Originally Posted by qsuzi1
Last week when my sis and I ordered at our local clinic (MD Stat has only 11 IP clients) they were out of more than 4 of the popular food items. They said an order was expected any day and that we could bring back substituted items. My sis who got 1 week of items (I got two) called one day before her appointment and was told the order has still not come in, that they also have no vitamins, and very little selection to choose from. They are still saying that the order is expected any day.

Has your clinic experienced delays in getting food orders? As busy as our clinic is for medical patients, I think they just ordered late because our coach is so crazy busy. Sure maybe this is a one-time thing but with difficult access to our coach with sometimes days before an answer we are wondering if we should change clinics - the other is 10 miles further and we don't know if they have short staffing issues there too.
You can always order IP on eBay. I've done it many times. There's a woman on there who sells IP, she has everything in stock and it's $25 a box with no shipping charges.

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#12

ChubbyCherub , 04-17-2012 12:25 PM

Quote:
Originally Posted by Andie0606
Within the paperwork that came yesterday with my order was a message that they are getting new products next week. I don't think the products are new to IP, just new to The Protein Store. They are also putting out an enewsletter, and they sent me a code to use on my next order, so I'm not really sure what's going on.
There actually is a new IP product coming out. It should have been available to the coaches last week. It was some kind of chowder - like substance...

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#13

Andie0606 , 04-17-2012 12:37 PM

New Product
Quote:
Originally Posted by ChubbyCherub
There actually is a new IP product coming out. It should have been available to the coaches last week. It was some kind of chowder - like substance...
I found it! Chicken a la King flavored Pottage. What's Pottage?

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#14

mommyIP , 04-17-2012 01:29 PM

I order from The Protein Store as well since I no longer go to a clinic (they were a MD office w/no real IP support...just a $$ maker for them). TPS has excellent service and your products come very fast. I highly recommend them.

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#15

Andie0606 , 04-17-2012 03:41 PM

Quote:
Originally Posted by mommyIP
I order from The Protein Store as well since I no longer go to a clinic (they were a MD office w/no real IP support...just a $$ maker for them). TPS has excellent service and your products come very fast. I highly recommend them.
I highly recommend them as well. I just placed my second order, and I got a 10% discount in addition to no tax and free shipping!

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Has this happened to you?