Have you reported the clinic? if they have coaches that have no training it sounds like they are only in it for the money. It is sad that a program this good gets a bad rep because of bad training.
My coach wasn't the best but I had lots of guidance here and at work, but at least my coach had been on the program. I start this week with a new coach and don't weigh in for 2 weeks as this monday is a holiday... I hope this coach is a little better informed as when my weight loss slowed down she suggested going without restricted... and the sub coach I had when my coach was on vacation told me I needed to have my restricted as the body needs it. That and she asked to see my diary, I told her I didn't bring it as my other coach never asked me for it... so it will be interesting what happens next.