Diet to Go buddies 2009

bgpa · 03-02-2009, 01:03 PM

The Lunch Report

My lunch today was DECADANT. I'm off schedule, because I had surgery last Wednesday, so I'm eating whatever lunch or dinner sounds good at the moment. What sounded good today was this...

“The Jamie”-[Tomato, Swiss, Pesto, & Blue Cheese on French Toast],Black Bean Soup, Apple Juice

...and boy, was I right! This sandwich was delicious. I took it directly from the freezer to the oven, (transferring it to a baking dish, of course) and let it bake for about 40 minutes at 300. I put the soup in a glass bowl along side it, and it warmed up beautifully.

It's so nice to feel so satisfied, and still be losing weight!

Barb

hacamila · 03-03-2009, 12:44 AM

I emailed them and they got right back to me. The lady wanted to know the individual items sent and the control number on the invoice. I emailed her that info late today and haven't heard back yet. The odd thing on my invoice the control number was left blank. I'll keep you posted on the outcome.

PrincessDietMuch · 03-04-2009, 04:44 AM

I am definitely switching back to the low carb plan next week. I wanted to like the low fat plan so much, but in truth, the food is not as impressive to me as the low carb plan was. I am finding only a few favorites here and there. That and my hunger is out of control with all these carbs. Oh well, I'll be glad to be back on my old plan again with Diet To Go. It was worth a try and so glad that some of you guys are doing so well on it.

chinchillables · 03-04-2009, 11:09 AM

yeah, I'd advise that too... you should be able to work better with whichever one keeps you feeling pretty good. too many carbs seems like working backwards almost kinda.

hacamila · 03-04-2009, 01:56 PM

Hello ListMates,

Just wanted to update you on receiving the wrong meal plan last week. I ordered vegetarian, DTG mistakingly sent the traditional plan. I emailed them and they offered to sent an extra week free-of-charge. The customer service rep who handled the problem was most helpful and prompt. That's what I call great customer service!

PrincessDietMuch · 03-04-2009, 04:45 PM

See that's what I'm talking about. That's customer service. It's how you should be treated when there is a problem. What I experienced with another company was nothing short of horrific on every level and it derailed me,. It sent me on a course that screwed me up royally for a couple of weeks actually. I wrote that company a strong letter that should have elicited a response from a dead person and nothing (and I sent copies to the attention of the owner and the general manager). Not one response which is what I got when the problem was ongoing actually. Nobody seemed to even care. It still has me seeing red because it was completely outrageous and I definitely did not deserve that kind of treatment.

Diet To Go has been amazing and I'm not surprised they offered you a full week of free food. They are first class with their customer service and that customer service seems to translate to everyone! It's not a hit or miss with them. They are always wonderful to their customers. I was stunned at how hard they tried to help me when the other company left me out to dry. They tried so hard to get food out to me even though it was way past their deadline. It was impressive...very and I will not forget that. Glad to hear that they took care of you.

Mustang480 · 03-04-2009, 06:02 PM

Ok, so I'm supposed to get my first shipment tomorrow, Thursday. From what I understand they ship stuff out on Monday. So...I was just wondering... is the food really okay to be traveling for 4 days? Won't it thaw out?

PrincessDietMuch · 03-04-2009, 06:58 PM

Now that worries me and has always been a concern for me. When I first came out here I was very concerned about these meal plans shipping food ground (I had been a longtime JC member and was used to them shipping overnight only on dry ice and of course common sense tells me this should be shipped fastest way possible). I've been lucky since my food comes out of Virginia and is only a one day transit time for me here in PA. I know that Diet To go has other locations across the country, but I'm not sure if they only ship out of Virginia or from a closer center to you etc. I am very honest therefore I won't tell you that this wouldn't concern me. There are people out here who get deliveries from this and other meal delivery services where it takes days to arrive that swear everything is all right so maybe it will be (4 days would make me nervous though). Not sure about that at all. It may be fine now but summer time would scare me. When you get it, obviously inspect it to make sure it is still frozen. You may get a few meals that are starting to defrost so I would eat those first and put them in the fridge.

If you get things defrosted on a larger scale, definitely call Diet To Go and let them know. The girl was telling me that they can throw in extra ice if they get problem areas due to transit time. What state are you in and have you checked the tracking number to see what date it shipped and from where?

bgpa · 03-04-2009, 07:35 PM

Quote:

Originally Posted by Mustang480

Ok, so I'm supposed to get my first shipment tomorrow, Thursday. From what I understand they ship stuff out on Monday. So...I was just wondering... is the food really okay to be traveling for 4 days? Won't it thaw out?

I have gotten 4 shipments so far. Mine arrives on Wednesday at 3:00 p.m. The food is frozen SOLID when it arrives. There is also very large chunk of dry ice left in the box. The food is frozen SO solid, that it takes 2-3 days for it to thaw out enough to eat. Any salads or fruit cups that come, I put right into the fridge, because it takes so long for them to thaw.

I think if people were having problems with food arriving thawed, DTG wouldn't be getting such great reviews. I searched for some time before making a decision on which plan to go with, and I couldn't find anything negative about DTG, except for someone who complained that they thought it would be too monotonous. I disagree, the way I ate before repeated meals a lot more often then 5 week cycles that DTG has.

I have been completely satisfied with the program, and highly recommend it!

Mustang480 · 03-04-2009, 07:38 PM

Princess, I am in south Florida. I have been checking the tracking and it is coming from VA, just as you say. With Nutrisystem it was never a concern how long delivery took, but this just seems weird that they wouldn't ship it faster since everything is frozen

On top of that, UPS usually makes deliveries in my area very late, between 6 and 8 p.m. most of the time.....so it may be out there all day tomorrow. I'm hoping for a miracle that UPS comes early tomorrow. DTG really should improve on their shipping for the safety of their customers.

PrincessDietMuch · 03-04-2009, 07:57 PM

I have to agree with you Mustang. It would absolutely bother me living in Florida and having this take 4 days to arrive. In fact there are meal plans that I chose not to do because their shipping centers would be too far away. You have every right to worry but you may be just fine (not sure how that would work in the summer though). I have always thought it was positively bizarre how UPS and Fed Ex store our packages and deliver them on trucks with no air conditioning. If anything, it's a miracle that half of what we get comes intact with those conditions.

I have had shipments come from JC where it was shipped overnight in the summer and all the dry ice was melted! Freaked me out and that happened a few times actually. I will be crossing my fingers for you (the least they could do when someone is as far out as you, is ship it UPS Orange three day)! Let us know how you make out.

P.S. Just so you know, it's not just Diet To Go that does this. They all seem to do this now which freaked me out when I went looking around. A couple of them gave me 3 and 4 day transit times and I said no thank you and never bothered (I thought that was just crazy). Of course you can pay more to have it shipped faster, but that is something they should split with you knowing your situation and wanting your business at the same time.

Mustang480 · 03-04-2009, 08:04 PM

Hmm, I didn't know you could pay extra for expedited shipping. If I really like the food and decide to stick with DTG maybe I will have to just pay the extra. I will let you know how the shipment looks when it arrives.

Mustang480 · 03-05-2009, 04:47 PM

My food just arrived and it seems to be fine! Of course the dry ice was gone but everything was still very cold and still hard, so I guess still frozen. The bag with the bagel and muffins was a bit thawed, but still very cold to the touch.

Is there anywhere online where I can see the ingredients of the muffins? I see the black trays have ingredient labels on them, but the bag with the bagel and muffins has nothing.

Mustang480 · 03-05-2009, 04:55 PM

Forgot to ask....do I store all the meals in the fridge or the freezer? Online the instructions say to keep meals "refrigerated" but on the packages it says "keep frozen". Which is it?

bgpa · 03-05-2009, 05:05 PM

Anything that's a "salad" or other item that is to be eaten cold, I put in the fridge. If it's something that has to be re-heated, I usually just leave them in the freezer. Anything that's a "burger" on a roll, I take out a day ahead, and reheat both in the oven because I like a nice toasty roll.

Sometimes I take other items out of the freezer ahead of time, just to save cooking time. Things like chili or ravioli work out fine no matter what I do to them.

"Melts" on the other hand, I ALWAYS take straight from the freezer to the oven. If you let them thaw first they go mushy.