Diet to Go buddies 2009

[cheeseheader]

Thanks!I am going to try to do a low carb plan with cooking my own meals. I got to see the benefits of lower carbs and would like to try that. If you have the website address, that would be awesome.

[crenita]

cheeseheader,

Here it is........http://kalynskitchen.blogspot.com/

I just love sites that have PICTURES of the food so you don't have to guess what it is suppose to look like

Best of luck.........Renita

[rtl1978]

hey there! Can you tell me which meal plan within Diettogo that you've had success with? I just ordered my first week of meals on the "traditional low fat" plan but do not see the short ribs and meatloaf you raved about. Are you doing the low carb option? I'm just wondering if I should switch...

Thanks for your help!

[PrincessDietMuch]

Welcome RTL.

Actually that is why I tried to mention that I am doing the Low Carb in most of my posts so that if someone wants to know what plan we're talking about, they would know. You must have missed that unfortunately. It is the low carb that Cheeseheader and I have been doing. I lost 10 pounds on that plan in a month. The food has been wonderful. In fact it shocked me how delicious it was considering that it's a diet meal plan. There were very few foods that I disliked. It's more expensive than the Low Fat plan, but still cheaper than most of the other diet delivery meal plans which are closer to $200.00 a week and more.

I may come back here and do the low fat plan that you chose however after I have given Bistro a shot because I've heard from quite a few people now who have done the low fat plan, that it's just as delicious if not more delicious than the low carb (though it will not have stuff like Prime Rib and short ribs on it). Had the short ribs last night and it was delicious!

You will lose more weight faster on the low carb probably however the calories are higher than the low fat plan and so are the fat grams (big time). I was concerned about all the fat I was eating even though I was losing. What I love about Diet To Go is the amazing variety! You get 5 weeks of different menu's that give you new foods to try each time and than you can simply skip on over to the other plans they have and get five weeks on those so that you never get bored of food and you keep your system guessing which is good for weight loss.

I will be doing Bistro next week to try the plan however I chose the cheaper plan because already this is putting a cramp on my lifestyle because of the cost however The Biggest Loser Bistro plan only gives you 4 weeks of menu's and that's it...no other plan to skip to for new food. I figured i would give it a shot and see how I do for a week or two.

I think you made an excellent choice for now because the food is supposed ot be tasty and yummy on the low fat but of course only you can decide how you feel. Good luck to you!

[rtl1978]

thanks PrincessDietMuch! I am excited about trying Diet to Go and am glad to hear that you have had such success with it. I actually switched my plan this morning to the low carb one - I decided to try that one out this week instead. Did you ever try the low fat one? I'm uneasy about only having "three meals per day" since I'm quite a snacker so I figured the higher protein meals may fill me up better.

I'll be interested to hear what you think about Bistro in comparison to Diet to Go.

[PrincessDietMuch]

I have never tried the Low fat plan yet, but I will (I've heard great things about it). I was actually about to switch to the low fat plan before I decided to give Bistro a try which I will be doing this week (I will let you know how it goes). The low carb plan was delicious and very filling however I did have snacks. I have insulin resistance so I can't go like that for hours with nothing between meals. Most of us do snack on this plan. I usually have a sugar free chocolate bar every now and then (I now prefer the Ross Milk Chocolate bars because they really are delicious and offer very low carbs and are much cheaper than ChocoPerfection). I will also have a cup of milk and a string cheese if need be. If I am really hungry, I will make a bag of Pop Secret's 94% Fat Free popcorn which is delicious and very low calorie, though it is carb fest. You should do what is right for you because everyone is different. If you feel hungry, simply have a sensible snack (aim for high protein and low carbs). Let us know how you make out on the plan!

[klc]

Something that has really worked well for some of us as snacks is the high protein hot chocolates (hi protein, low cal, low carb so they work with any plan). The reason I mention this is that DietDirect.com has the Wonderslim versions on sale right now. I stay stocked up on them, and keep them at work and at home.

[PrincessDietMuch]

I am shaking right now I am so livid! I can only speak from my own experience, but the the way that Bistro's customer service just dealt with me was incredible. My best friend and my husband overheard the entire thing as they sat in the kitchen while I was on the phone with these people and they were stunned (not as stunned as me)!

I was all set with Bistro and excited about my order. I canceled my Diet To Go and everything. I was merely calling Bistro to get my tracking number so that I could be on the lookout for my food for the day it would arrive (when I signed up, I was told that they ship out on Mondays and can sometimes ship out on a Tuesday but almost always Monday). I will tell you that I was not impressed the day I signed up to begin with because as slowly as I spelled my name and everything for the person, they got a few things wrong as I saw in my confirmation (I had to call to correct them because after all we are dealing with credit cards and names and addresses are important). Today when I simply called to get the tracking number, the girl got back on the line and said that she was sorry but my shipment did not go today, but that it would ship at some point this week! I said sometime this week! Sorry but that is most definitely not acceptable at all. She said that it could come on a different day each week and they have no way to control that!

I told her that I was not told of this or I would have never signed up! She said "maam we just can't guarantee when your order will be shipped ever because we do not know what Fed Ex will do." I said Fed Ex is not even in the picture yet because in order for them to do anything, they need to get the food from you and you can't even tell me when you are going to do that! She said there is no way for them to tell when an order will ever ship and that sometimes it can go as late as Wednesday! I asked to speak to a supervisor and she said that she was the closest thing to one since their supervisor was gone until Thursday. I said "so you have only one manager or supervisor" and she said yes I'm afraid so. I said "so there's nobody else in your company that handles problems like this and she said that there wasn't! I was literally horrified...seriously! This is Bistro!!!!! OMG!!!!

Sorry for the screaming, but what the heck! I got another person on the phone who was not a supervisor because there is only one and she was not available, but she told me the same thing. In fact she said that they can never tell me when I can expect an order but that it does ship every week anytime between Monday and Wednesday usually (not what I signed on for and not what I was led to believe). Their loosy goosy attitude was unreal, not to mention the fact that not once did they try to save me. Not once did they try to make things right or use even an ounce of customer service to try to save a new client. Not once and that has never happened to me before with any company. They just sat there basically and kept repeating the same phrases like robots and offered nothing to me a new customer by way of assistance. All she could tell me is that they are overwhelmed with orders and try to get to them out as best as they can, but they could never tell me when I could expect a shipment each week ever and sorry that is not something I can deal with or should have to deal with. This plan is rather expensive and I truly expected that they would handle themselves better but you could tell that they could give a you know what if you walk out that door or not which astounded me and my friend and husband who listening as this thing went on.

I was frantic because now I canceled a program that has been wonderful for me that has excellent customer service and for what I thought! Seriously I have every reason to be upset. I don't care how glorious they have been with anyone else because that was not what happened to me! Not by a long shot. The attitude was unreal. It's as if they were helpless mice who had this script in their hands and they could do nothing for me or even try to do anything for me! She said I would probably get it Thursday or Friday and I told them to forget it. To please cancel and refund me my money. She said they would do that today (didn't even try to save me or keep me or anything). My husband still cannot believe this. I can't believe how horrible the service was! My God! All I know is no way would I want to deal with these people another day! No thank you! I was so upset because I thought now I am out of food and was so sorry I canceled with Diet To Go.

Well I called Diet To Go even though it was after hours and left a frantic message. Do you know a rep called me back after hours just now and apologized for what I went through and said that they would send out my order no problem tomorrow even though the dead line was Friday and I stopped service! She was so sweet and helpful and said they would take care of me. I wanted to cry I was so thankful because not having a week of my meal plan would be a bad situation for me. I am beyond disappointed and sound stressed because it was very stressful actually.

I won't be straying again that's for sure. God bless those people that love Bistro and think they are wonderful, but I can't live vicariously through you. I have to speak from my open experience and if you are a thinking person, you have to agree this was pretty awful just now and it was. I am writing a letter to Bistro to speak about my experience not that I think they will care very much. Ugh......

Please know that I am not angry at those that suggested Bistro. It's not your fault of course, but what happened to me and the cavalier attitude with Bistro was inexcusable. What a terrible experience start to finish.

[klc]

Princess, so sorry to hear about your experience today. You're right about DTG having great customer service. I'm glad they were there for you. I haven't had any of the issues you had today with Bistro, but I'm pretty much on auto-pilot. My food has come every week on either Wednesday or Thursday, never a glitch. If I'd had any idea that you'd run into problems, I'd have given you a head's up. The good news is, you've got DTG to 'come home to'. As we've all said, it's great that there are multiple meal delivery programs out there, so we can settle in with the ones we love. I know you'll do great with DTG, and I'm looking forward to hearing about the low fat plan!

[cheeseheader]

Princess, I'm sorry you had such trouble with Bistro. I didn't have a problem with their customer service, I just didn't like the food and thought the snacks were just fillers. I"m glad Diet to Go was able to get your order to you this week.

[crenita]

Princess,
I too am sorry you had such a difficult time.. I too have not had any problems with the customer service w Bistro but I am glad you were able to get DTG on the phone and get all set up.

Let us know your take on the low fat prog if that is the one you set up. Enjoy....

[PrincessDietMuch]

Actually Diet To Go called and left a very apologetic message for me this morning telling me that as much as they want to ship my order out, they got in today only to learn they are out of food now. They do not have either the low fat program or the low carb to ship so I am out of my food this week. Not only that but Bistro's promise to send me a confirming e-mail that my card was being refunded and that my orders have been stopped has never arrived either last night as promised or today (in fact I emailed them and not even an email back today). I am basically screwed here. I am not in a good space understandably. Furious, disappointed, stunned and just plain angry now that I will now have no diet food this week and this could absolutely derail me for a whole week. I was doing so well. I am glad you never treated this way, however I'm sure you understand that this is little comfort for me who had just the opposite. Trying to figure out what to do to get through now for the week. Already did our weekly grocery shopping this weekend and no real time to do anymore. Oh well. It is what it is. Thank you for the messages of encouragement.

[PrincessDietMuch]

Well things have only become more ridiculous and insane as we go along. I have no idea why I have been chosen for this great honor, but I finally hear back from Bistro who tells me that they will pull my order today and refund my card (I was told this was being done yesterday). Meanwhile I also receive an e-mail from Fed Ex now telling me that I am due to receive a shipment from Bistro tomorrow and that my package was sent yesterday before my conversations with Bistro themselves who assured me that nothing had shipped or was even due to ship that day. I have no idea how anyone at Bistro could pull an order when it has already gone out and is en route to me. Talk about the front not knowing what the back is doing (I had to tell THEM that my order had been shipped)! This is the worst service I have ever encountered in my life. They don't even know what is going on at their own company and can't tell you either. I asked and asked yesterday and they acted as if their hands were tied and could not even look into things! It was utterly bizarre!

I have emailed asking them what I should do when this shipment arrives tomorrow and nobody will get back and tell what should be done! I don't know what to do! I can't believe all the unnecessary confusion! Meanwhile Fed Ex will be delivering this tomorrow and no word on what I should do!

I was a customer service manager for years and if this was me I would have called today and apologized profusely for all the confusion. I would have introduced myself and told the customer that I would be making sure that things were handled properly from here on out and that I was so sorry that all of this happened. That customers are important to us and we want our customers happy. I would have called me back at this point and said you know keep it. After all we have put you through, keep the food and enjoy it. Let us know how you feel about it and please give us another chance as we would love to see you as a repeat customer. Not only has nothing like that happened but this company has not once even apologized for a thing. Not one apology from any of them. Now I can't even get them to call or write to let me know what I should do with this shipment. Because I am human and not a robot, I am obviously very unhappy with all of this. Very stressful. It's a shame that they will now be getting back a weeks worth of defrosted food because at this rate, there will be no other way to go. If I unloaded it and placed it in my freezer, with my luck Fed Ex would be knocking on my door for the package so either way I am screwed as nobody will get back to me and advise so I will to leave it out and Fed Ex will need to pick it up and everyone loses. How ridiculous!

Editing as they JUST now finally get back to me to tell me that they intercepted the package and it is being shipped back. This whole thing has been unreal...just unreal. The classy thing would have been to say keep the darn thing at this point knowing that their misinformation has led to me being completely out of food this week and it was already on it's way! Talk about a lose lose situation for everyone. Ugh...never ever again!!!!!!!!!!!!!!!!!!!!!! God how tacky and disappointing.

Ready to hit the Godiva counter at this point, BUT...I wont.

[PrincessDietMuch]

On a positive note (trying to find some sunshine in all this darkness the past two days), I had the Parmesan Chicken Wings from Diet To Go and seriously, that was delicious! I usually don't use dipping sauces because it's not my thing and the are usually icky to me. I tried a tiny bit of the rich, decadent white Parmesan sauce they had in that cup and OMG that was good! I'm so torn because I love some of these low carb foods so much but after a while you get tired of the same routine, so I am going to do the low fat next week. This week will be lots of prayer that I can somehow get by without totally derailing now that I will be off the program until they can get me set up again.

I did have a look at that Seattle Sutton place and wow! Now that really does look interesting and people have lost some serious weight there. The food looks incredible! For my area for UPS delivery, it costs about $200.00 a week and if you commit to longer, you can save a little more. Googled here but didn't see much on this unless it's super old or in another place here maybe. That may be one I might try actually at some point. The distributor that is closest to me is in Illinois so that's a two day shipping lane (they showed that it would ship out of there per my zip code). It appears to be all fresh food like Pure Foods only a much more exotic selection. Interesting.

[TripMom]

Had a tough weekend. DH was home for four days and we tend to play too much when he is home with food. I would start the day out well, but then ended up eating junk at the end of the evening. I've been doing okay for the last 3 days, but still taking a few too many bites of the kids food here and there. I got on the exercise bike yesterday and am planning on doing it again today. We'll see what happens. I'm not getting on the scale until Friday. You know this whole weight loss deal can be a bid depressing at times!
Thanks for listening,
TripMom