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Nashua Nutrition's Customer Service

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Old 01-26-2013, 02:33 PM   #1
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Default Nashua Nutrition's Customer Service

I have to share how amazed I am with Nashua Nutrition's customer service! Last night I contacted them through their website. My favorite bar from HealthSmart was out of stock, and I asked if I could back-order it and still get the 3fatchicks promo discount on them.

One of their customer service reps just CALLED me, took my entire order over the phone, gave me the discount, and said they will send the item on back order as soon as they get them in (problem at the manufacturers).

I really hesitated to put my phone # in the em to them, but am so glad I did. She said it is quite complicated to explain in an em how to back order something from them. Needless to say, I am one happy customer!
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Cindy quote from Lisa: "If we only focus on what we're missing (and how soon we can have it again), we're not learning a thing about how to keep it off, & all the struggle to actually lose the weight is for nothing!"

WI 1: -5; WI 2: -5.5; WI 3 (2 weeks): -3.5; WI 4 (2 weeks): -5.5; WI 5 (2 weeks): -5; WI 6 (2 weeks): -4; WI 7 (12 days): -7.8; WI 8 (9 days): -3 1/2; WI 9 (2 wks): -0-; WI 10 (2 wks): -4.5; WI 11 (2 wks): -3.5; WI 12 (2 wks): -1; WI 13 (2 wks): -2.8; WI 14 (2 wks): -2.5; WI 15 (2 wks): -2.5
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Old 01-26-2013, 03:14 PM   #2
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They're New Englanders! It's know wonder they're so nice!
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Old 01-26-2013, 03:32 PM   #3
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what's the 3fc promo discount?
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Old 01-26-2013, 03:46 PM   #4
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3FATCHICKS

I love Nashua, the ship quickly too
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Old 01-26-2013, 04:14 PM   #5
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Hmm. I didn't know we had a promo code for there. What is it good for?
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Old 01-26-2013, 04:25 PM   #6
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What is Nashua? Sorry...I'm new to IP. Is it an alternative to IP foods?
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Old 01-26-2013, 04:27 PM   #7
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Nice mules KarinF! I rode a mule for 14 years. My mom still has them.
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Old 01-26-2013, 05:14 PM   #8
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Quote:
Originally Posted by cjennyh View Post
What is Nashua? Sorry...I'm new to IP. Is it an alternative to IP foods?
Yes it is an online store to buy alternative IP products.

Thank you for the compliment on my mules! I have 3 of them and love riding them
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Old 01-26-2013, 05:26 PM   #9
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Originally Posted by KarinF View Post
Hmm. I didn't know we had a promo code for there. What is it good for?
Nashua Nutrition would like to offer the 3 Fat Chicks Community a 10% Off Discount Code. Use Discount Code 3FATCHICKS (No Spaces) during checkout to receive 10% off your entire order.

This code will expire on Friday, February 1st 2013 at Midnight EST.

Limit 1 Coupon Use Per Customer. Cannot be combined with other discounts or promotions.

Please feel free to pass along this discount code to other 3 Fat Chicks Community members and/or forum postings.

Thank You,
Nashua Nutrition
www.NashuaNutrition.com
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Old 01-26-2013, 07:52 PM   #10
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Quote:
Originally Posted by greeniris View Post
I have to share how amazed I am with Nashua Nutrition's customer service! Last night I contacted them through their website. My favorite bar from HealthSmart was out of stock, and I asked if I could back-order it and still get the 3fatchicks promo discount on them.

One of their customer service reps just CALLED me, took my entire order over the phone, gave me the discount, and said they will send the item on back order as soon as they get them in (problem at the manufacturers).

I really hesitated to put my phone # in the em to them, but am so glad I did. She said it is quite complicated to explain in an em how to back order something from them. Needless to say, I am one happy customer!
You were lucky. I tried to order these:
http://www.nashuanutrition.com/store...ffs-1-bag.html

based on scorbett's recommendation, but they were (and still are) backordered with no known availability date. NN promptly refunded those items to my CC, but I was really looking forward to trying those.

Glad to hear their customer service is top notch, though!
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Old 01-26-2013, 10:36 PM   #11
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Susan - thanks for answering everyone's questions. I had to leave shortly after posting this thread.

dcapulet - LOVE the quote in your signature! True for me too!
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Cindy quote from Lisa: "If we only focus on what we're missing (and how soon we can have it again), we're not learning a thing about how to keep it off, & all the struggle to actually lose the weight is for nothing!"

WI 1: -5; WI 2: -5.5; WI 3 (2 weeks): -3.5; WI 4 (2 weeks): -5.5; WI 5 (2 weeks): -5; WI 6 (2 weeks): -4; WI 7 (12 days): -7.8; WI 8 (9 days): -3 1/2; WI 9 (2 wks): -0-; WI 10 (2 wks): -4.5; WI 11 (2 wks): -3.5; WI 12 (2 wks): -1; WI 13 (2 wks): -2.8; WI 14 (2 wks): -2.5; WI 15 (2 wks): -2.5

Last edited by greeniris : 01-26-2013 at 10:39 PM.
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Old 01-26-2013, 10:48 PM   #12
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Susan - thanks for answering everyone's questions. I had to leave shortly after posting this thread.

dcapulet - LOVE the quote in your signature! True for me too!
no problem beautiful lady
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Old 01-30-2013, 06:40 PM   #13
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I have to share how amazed I am with Nashua Nutrition's customer service! ... Needless to say, I am one happy customer!
I was happy to see this post because I ordered them from for the first time today and I was so pleased with the customer service. They contacted me via email about something that I requested in the notes of my order. They did 2 very nice things for me and now they pretty much have a customer for life in me.

Did other people go a little crazy with their order the first time they ordered from Nashua Nutrition? After spending at least $100 a week on IP I was a little spend happy due to how much I could get for a fraction of what I paid on IP. I am actually glad I started on IP with a coach because I learned a LOT but tomorrow is 28 days and it just doesn't seem logical to continue spending so much if it's not necessary. I was actually skeptical about alternatives to be honest. Thanks to Scorbett and the wealth of knowledge she shared with me as well as the alternatives thread, I just couldn't justify staying on IP. I actually want to stay on this for a long time and I hated feeling like I may not be able to afford it long term. Now, I can.

Another reason that I am so grateful for this group!

Carry on,

Ali
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