My DH and I own a small construction company and we farm out our payroll to an outside company. Earlier this year we were told that the company we used (Intuit Payroll) had sold all or part of their payroll business to ADP and that we would be moving to ADP. In April, I had to fill out all the forms to get us started with ADP. In June we were notified that ADP would be taking over our payroll as we were all set up.
They had not set up our employees in the correct departments. We were told that if employees crossed departments that they would get separate checks each week for every department in which they worked (our guys work in 3 different departments each week) and that would mean they'd get 3 W-2 forms at the end of the year. They did not set up our worker's comp report and I had to fill out more forms for this. I submitted the new forms over a month ago and they still do not have us set up for worker's comp reports (that means we have 2 months with NO BACKUP for our annual w/c audit!). We've had our employees fill out the forms for direct deposit and we've been waiting over 3 weeks for this to be set up (and it is still not done). Our local rep refuses to return my calls. I received backup of our EDD report that was filed for us, but no report of our quarterly Federal Tax return.....today they can't even tell me what day they filed it in our behalf but they say we'll get our copy in about 10 days. Why so long?
Ugh! Does anyone there use ADP successfully? I contacted a local payroll company and am switching....I can't wait! It takes about 10 days to set us up, so that means at least 2 more pay periods with ADP. Seriously, every time I call I get more and more frustrated!
Sorry for the rant.