I had a similar problem with my iPod, where it wouldn't play anything at all! So, I took it back to the big box store where I bought it from. They shipped it off to Apple, who determined that the iPod was faulty and gave me a coupon to replace it for free at the big box store (even though it was over 2 years old, and I didn't have an extended warranty on it!!!). The model that I had is no longer produced (!) so the big box store gave me a credit for the full amount to spend on anything that I wanted. SO, I got two iPod shuffles (one for me and one for my husband), some iPod accessories, and some computer software!!!! AND, I have brand loyalty to both Apple AND the big box store!!!! Why not take yours in to where you bought it and see what can be done?
Best of luck!
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