Announcements and Forum Help! - HELP! I'm locked outside the forum




alunabella
02-02-2014, 09:17 AM
I''m a regular forum member and I created this new pseudo because of a problem I have. I can't log in the forum!
I can't remember my password. I requested a new one and I get the email with the link to reset a new one, BUT when I open the link it keeps giving me the message:
"The address that you have used to request a new password is not valid. Please request a new password be sent to you by using this form."

Help me please, I need the forum!:shrug::shrug::shrug::shrug:


alunabella
02-02-2014, 12:38 PM
Someone please help! How can I get the mods to see this post?

Ruthxxx
02-02-2014, 12:49 PM
I see it. Let me know your old name and I'll see what I can do. You'll have to stay online for a while so I get your post.


alunabella
02-02-2014, 01:14 PM
my normal username is **********

Ruthxxx
02-02-2014, 01:18 PM
Gotcha. Hang around for a bit and I'll investigate.

Ruthxxx
02-02-2014, 01:24 PM
Looks like you have a new email address. Can you make the request again using the old one?

alunabella
02-02-2014, 01:25 PM
'Right...Hanging

alunabella
02-02-2014, 01:27 PM
ok. I'll try that

alunabella
02-02-2014, 01:31 PM
I put in the request. I'm still waiting for the mail to drop in.

alunabella
02-02-2014, 01:36 PM
still waiting ...

alunabella
02-02-2014, 01:41 PM
I don't get it. It shouldn't be this difficult to retrieve a password.

Ruthxxx
02-02-2014, 01:49 PM
But it is and it's for your protection. You wouldn't want someone to use your ID and get a new password, would you? I you don't hear soon, let me know
and I'll raise a problem report.

How did you report that you wanted a new password? Were you under the Old name or under the new name? I think I can go in under your old name and change the password. Let me try that.

Ruthxxx
02-02-2014, 01:58 PM
Nope - I can't do it. Guess I've forgotten.
I'll raise a problem report. Not sure when it will be actioned since it's the weekend but will try. Just to clarify you want to change your password for thirti4thirty. They will send the info to your old email addy, not to this new one.

alunabella
02-02-2014, 02:02 PM
Okay. I have my main email (the old one I registered wiith. This is just an alternate username with my alternate email.) Anything concerning the problem should be sent to the old one. Thanks for your help though

Suzanne 3FC
02-02-2014, 05:20 PM
I can help you with this :) Yahoo email truncates links, so when you click them they are invalid. You can copy/paste the link instead, but it may have timed out. I'll manually reset your password from this end and will email a temporary password to you, which you can change after you log back in. I'll send it to the email on the first account. I hope that helps :)

alunabella
02-03-2014, 03:27 AM
Thanks a lot Suzanne! It worked!!!