Ideal Protein Diet - Why don't you show up?




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healthyequalshappy
04-02-2013, 10:13 AM
Help! :dizzy: I work at a clinic that has Ideal Protein. In the last six months dieter attendance to their weigh-ins has dropped dramatically. It seems like 50% of the phone calls or emails I receive are dieters cancelling appointments or skipping the week, not showing up, etc. I know the many problems that our coaches are at fault for, and we are working on those. However, I want to know from the dieter perspective - why are you not showing up to your appointments? And more importantly - what can your coaches or your clinic do to get you to show up on a consistent basis? And maybe this is the wrong place to ask that because if you're visiting support forums you may be the perfect clients. We could use the help though, and I'd love to hear everyone's advice, stories, comments, etc. Please don't bash your own clinics and coaches, but yes honesty will be appreciated.

Thanks!


gardenhoe
04-02-2013, 10:20 AM
Maybe you should take the initiative and call those clients that aren't showing up - let them know you're thinking about them and encourage them to come in for an appointment. Perhaps they will open up a bit as to why they are cancelling appointments. And if they choose not to share or re-schedule at the time of the call at least you did a little marketing on behalf of the clinic.

Cheekyskeeter
04-02-2013, 10:24 AM
I don't have any answers for you unfortunately. I have never missed an appointment since I started...I actually look forward to my WIs each week.


Halfagain
04-02-2013, 10:37 AM
My guess is it's the Halloween, Thanksgiving, Christmas, Valentines, Easter combo just has beaten down resolve for some folk. Many of those holidays really focus on sweets in commercials and stores where we are bombarded with advertising. I realize some of the summer holidays are food related for some, but not as bad as the winter ones IMO.
Hmmm maybe like the tobacco industry and alcohol ads had to make changes, any food over XXX calories a serving would need to have disclaimers as well? Sort of hate that idea, that politics or whatever think we aren't smart enough to read the label - but.... they tell you how yummy something is, they ought to tell you/remind us what nutrition it has too.

tam67green
04-02-2013, 10:40 AM
I personally make almost all of my appointments. I skipped the day after Christmas as a "present" to myself, and I was out of town for another one. Otherwise, I go. That being said, I'm often tempted to skip. I guess the main reason is because there seems to always be an element of criticism. I think my coach is very nice and she does a good job, but there is almost always something that she says I could be doing better or could change. Personally, if I'm losing weight consistently and I have adapted my lifestyle to this way of eating, I'm satisfied and resent being told that I'm doing something not quite right. (I would be the first to admit that I don't take any criticism very well.) I have often wondered if the coaches' training includes making sure that suggestions are at every weigh in, even if the client is satisfied?
Now, that's just my $.02. Each of your clients probably has a different reason for not making appointments. The only way you will know for sure is to ask them, as the previous poster suggested.

tam67green
04-02-2013, 10:42 AM
My guess is it's the Halloween, Thanksgiving, Christmas, Valentines, Easter combo just has beaten down resolve for some folk. Many of those holidays really focus on sweets in commercials and stores where we are bombarded with advertising. I realize some of the summer holidays are food related for some, but not as bad as the winter ones IMO.
Hmmm maybe like the tobacco industry and alcohol ads had to make changes, any food over XXX calories a serving would need to have disclaimers as well? Sort of hate that idea, that politics or whatever think we aren't smart enough to read the label - but.... they tell you how yummy something is, they ought to tell you/remind us what nutrition it has too.

That's a good point about the holidays. Maybe dieter attendance will increase again once the yummy food commercials are replaced with swimsuit commercials!

Alma4343
04-02-2013, 10:43 AM
I quit going because the coach was really no help and added no value. So, it was easier to jump on the scale myself instead of going to another appointment that week.

iwiggy58
04-02-2013, 10:43 AM
Hmmm..well I guess the reason I quit going to my weigh-ins is because of their lack of knowledge and consideration. I just felt that I was not getting ANYTHING out of my appts except product. This is somewhat typical for many, and as you know has been discussed numerous times here. I just think that our time is extremely valuable and if we do not see a reason to weigh in then we choose to not go. And once on IP, some choose to go to alternates so save money. I think IP has to be careful and keep products affordable as much as possible. Sometimes there is a limit to affordability. And I think if the weigh-in appts gave you something of value, then you would tend to look forward to them and not cancel. JMHO

fitandfabfrog
04-02-2013, 10:44 AM
I haven't had all that many appointments and have kept them all but judging from what I have read about while doing all of my studying of this diet there are several reasons people wouldn't want to keep an appointment. 1. They are not OP and know the results aren't going to be good. You can't do anything about those except maybe let them know you are there for them and care. 2. They are switching to alternative IP and don't think they need the coaching. 3. They don't like their coach. I cannot believe how many people don't have nice things to say about their coach/clinic.

You can only do what you can do to give them the information...everyone does something different with the information given! Good luck!

healthyequalshappy
04-02-2013, 10:45 AM
What might be a way to ask them why they don't show up that could get the truth rather than an excuse? It's always something - we keep track now of the appointments missed and why because it's one thing to miss now and then for events and such. But a totally different story when the dieter is cheating and continues to skip week after week. What do you think would be a polite way for our coaches to say that might get an honest response?

patns
04-02-2013, 10:56 AM
I personally make almost all of my appointments. I skipped the day after Christmas as a "present" to myself, and I was out of town for another one. Otherwise, I go. That being said, I'm often tempted to skip. I guess the main reason is because there seems to always be an element of criticism. I think my coach is very nice and she does a good job, but there is almost always something that she says I could be doing better or could change. Personally, if I'm losing weight consistently and I have adapted my lifestyle to this way of eating, I'm satisfied and resent being told that I'm doing something not quite right. (I would be the first to admit that I don't take any criticism very well.) I have often wondered if the coaches' training includes making sure that suggestions are at every weigh in, even if the client is satisfied?
Now, that's just my $.02. Each of your clients probably has a different reason for not making appointments. The only way you will know for sure is to ask them, as the previous poster suggested.


This is so true. I stopped going because I found the suggestions stressful when I was following the protocol sheet exactly. At my age and with the fact I had been eating very low carb for years there was no way I was going to lose more than 1.5 to 2 pounds a week. It was too time consuming to drive to the clinic to get the stress of why I wasn't losing more so I switched to alternatives and saved a bundle.

M35A2
04-02-2013, 10:57 AM
I have never missed a scheduled appt but my coach has cancelled 3 in 9 weeks. I understand that life gets in the way at times and am flexible enough to try and work around her schedule because I like her as a coach. If I had some of the coaches I've read about here I'd be on alternates and going it alone.

healthyequalshappy
04-02-2013, 11:06 AM
I really appreciate everyone's responses. Another question to add in a more positive light - what DO you like about your coach/weigh-in/reason you enjoy going there every week? If it's a matter of us needing to amp up the value of attending weigh-ins it would be great to know what things people really love about their clinics.

pocahontas812
04-02-2013, 11:09 AM
Wow, so many things come to mind as potential causes for the cancellations.

Let's start with possible dieter reasons:

1. You reference the "last six months". That time period would have encompassed Thanksgiving, Xmas, New Year's, Valentine's, Easter, and of course, school vacation weeks. Your dieters would have been very busy at times, and possible out of town. Both reasons could result in a cancellation.

2. Once a dieter skips an appt, it's very easy to justify skipping others. Maybe a dieter did the WI at home the week of the cancelled visit, and realized how easy and convenient it is to do your WI at home...and only come in to clinic when they need to stock up on IP products.

3. Switching to alternatives. I started with an official IP coach, but after a couple months I realized alternative products were just as good, were cheaper, and were offered in greater variety than IP products. IP will not coach people solely on alternative products, so I broke up with my coach and went rogue.

4. Your dieters have gotten the hang of the IP program and no longer feel the need for a weekly visit to a coach. When I switched to alternatives, I was very comfortable with the program and realized that my coach wasn't offering my anything special. He was a nice guy, but all he did was weigh and measure me and sell my IP foods. I no longer needed the accountability and felt that my weekly appts were a waste of time.

Reasons related to your specific clinic/coach(es):

1. Is your clinical in an inconvenient location for some of your dieters? Do you have issues with keeping your IP products well stocked? Do you sell other products that your dieter might use (e.g., walden farms, torani or davinci syrups)?

2. Do your coaches actually coach people, or just weigh/measure/and sell IP product each week? Are your coaches offering your dieters something that they can't get anywhere else and believe they really need?

3. Are your coaches well educated, not just about IP, but also about nutrition in general? Physiology, chemistry, diabetes, hypertension, etc.? Or do they just spit back the IP rhetoric without a strong understanding of the science behind it?

4. Are your coaches overly critical? Do they treat their dieters like children?


The only way to really know what is going on is to ask your dieters. However, it's likely that some of them won't be comfortable with giving you an honest answer. Consider an anonymous survey. You could ask a just a few questions and also allow the dieters to add a free text response.

benice
04-02-2013, 11:10 AM
I do "Ideal to Go", so I've never attended a coaching session. However, one reason I'm not going to a clinic is because of the inconvenience. I work long days and it's really hard for me to do things during "normal business hours". I also don't return for appointments at places that are not prompt. So, if you want to attract business people, I would say, offer early hours (6am-8am) and late hours (7pm-9pm) once or twice a week and make sure that sessions begin and end promptly. Also, allowing people to email questions and concerns and responding via email (instead of at a coaching session) would be a great time saver, too.

fredlr
04-02-2013, 11:10 AM
I quit going because the coach was really no help and added no value. So, it was easier to jump on the scale myself instead of going to another appointment that week.

I quit going for the same reason - it was a total waste of time and effort to go to my clinic. Different "coach" each time, no measurements unless you asked them, no real encouragement or kudos. The coaches all seemed like they were just there for the job, and didn't really care. It was easier to get a good scale and track my progress.

scorbett1103
04-02-2013, 12:19 PM
What might be a way to ask them why they don't show up that could get the truth rather than an excuse? It's always something - we keep track now of the appointments missed and why because it's one thing to miss now and then for events and such. But a totally different story when the dieter is cheating and continues to skip week after week. What do you think would be a polite way for our coaches to say that might get an honest response?

Perhaps this is part of the problem - there are many on here who have experienced stress at the thought of going to their appointments because even though they have followed the plan 100% they have been accused of cheating. Are your coaches quick to judge and instantly jump to cheating as the reason behind low or slow losses? Do they understand and convey that weight loss is not a linear process, that a 1lb loss is perfectly OK one week especially if the week before was a big loss, or that small pounds but big inches still equals a great week?

A polite way to approach clients would be to NOT instantly assume the CLIENT did something wrong just because the scale didn't meet the COACH's expectations.

M35A2
04-02-2013, 12:29 PM
A polite way to approach clients would be to NOT instantly assume the CLIENT did something wrong just because the scale didn't meet the COACH's expectations.


Exactly! I really like my coach but she would look at me every WI like I was cheating and say she couldn't understand why I wasn't losing more in line with what "men" should lose weekly (I'm still averaging 3lbs a week). We have since determined that I have an issue with soy so have cut all soy out for the last week and we'll see how WI is Friday. But before this I had the distinct feeling that, while she didn't say it, felt I was not entirely OP.

Momto2cs
04-02-2013, 12:45 PM
Lack of support.
In jan 2012 I went back to my clinic as I had gained about 10 pounds. There was a new coach and she was really unsupportive and critical. And trust me, I was way thinner than she was and she hadn't done ip.

Those opportunities to show compassion and support to clients who have gotten derailed are extremely important. If I hadn't known my clinic owner well enough to complain I might never have gone back.

So instead of using life events like Easter to scold or criticize, you might consider it a chance to get in touch with the skippers and offer support and hope for a fresh start to continue their ip journey.

If you do this I think you will find most people are skipping out of guilt/shame/disappointment that the fell off the wagon and would welcome the offer of help.

I'm not insinuating you did any of these things...just using the generic you!

nolegirl150
04-02-2013, 12:57 PM
Perhaps this is part of the problem - there are many on here who have experienced stress at the thought of going to their appointments because even though they have followed the plan 100% they have been accused of cheating. Are your coaches quick to judge and instantly jump to cheating as the reason behind low or slow losses? Do they understand and convey that weight loss is not a linear process, that a 1lb loss is perfectly OK one week especially if the week before was a big loss, or that small pounds but big inches still equals a great week?

A polite way to approach clients would be to NOT instantly assume the CLIENT did something wrong just because the scale didn't meet the COACH's expectations.

Amen! I COMPLETELY agree with everything you said, scorbett! The worst feeling is knowing you're doing everything right but having your coach automatically assume you're doing something wrong because you haven't lost or lost enough. :nono:

Donna Gel
04-02-2013, 01:08 PM
I have to travel to another town to go see my coach and WI. My coach is a wealth of information, encouraging and I always feel so much better after seeing her. Especially after I have had a rough time of it. Because she seems to be so vested in my success I am pushed to be successful even when I 'don't wanna.'

As for cost of the product, well, my health is priceless.

KitKat169
04-02-2013, 01:49 PM
I have a great coach and I think more should be like her. It didn't matter what my WI produced each week, we would go through standard questions:
what challenges did I have last week and how did I deal with them (good or bad)?
where there ways that I could see myself managing these challenges differently (better or worse)?
what challenges do I anticipate for the next week and what are the action plans I'm going to use to deal with them?
what positives changes or experiences did I have last week?
what can I do in the next week to have more or appreciate more of these positive experiences?

My coach has training on being a life coach as it isn't just about weight loss rules, it is about changing behaviours and your views about food or interactions with food.

I didn't miss appointments unless I had to because I wasn't in town. I looked forward to going to them regardless of what I felt the scale or tape measure would say because I always felt like I would be up-lifted at the end or see things in a different perspective. My coach was never easy on me if the scale didn't move as it should have (or as I would have liked it to) but challenged me to think about cause and effect even when I was OP.

greeniris
04-02-2013, 01:53 PM
I live an hour away from my clinic, and we made arrangements that I would go every 2 weeks rather than every week while in P1. The only time I missed an app't was when I had foot surgery. Also, not only did I get weighed every visit, but they also measured me, and measured my body fat % - every visit! So even if the scale didn't have great news, usually one of these other sets of #s did. I never felt criticized, but I did feel like I was actually educating them sometimes. Their P1 protocol sheets were not kept up-to-date, which did aggravate me. (Yay for 3FC keeping on top of things!)

I agree, asking the dieters directly, in a non-confrontational manner is a good way to find out.

benice
04-02-2013, 02:22 PM
Have you considered incentivizing going to weigh-ins? Like, if you go 4x consecutively, you get an x% discount on your next order or something like that.

Happymomof2
04-02-2013, 02:54 PM
I haven't missed an appointment, I look forward to my weigh ins so I can see my progress. Its also a way for me to have accountability. I would think those that don't attend on a regular basis aren't committed to the program and/or have fallen off and are embarrassed to be "caught".

I would assume the coach can make a big difference. My coach is fantastic, such a support and cheerleader. She is easily reachable and always answers/returns phone calls, emails and texts. If she doesn't have the answer to a question (which has only happened with me once) she found the answer and got right back to me. She makes a big difference and I attribute some of my success thus far to her coaching. Good luck!

leannekarella
04-02-2013, 03:12 PM
I quit going to the clinic because my coaches had no formal nutritional training, and I know more about nutrition than they do, and I have specific issues to be dealt with they had no idea about. (Diabetes, PCOS, severe insulin resistance and a hole in my heart which causes massive water retention) When I try to discuss these things with them, such as, I need to not eat restricted because it's got SUGAR in it, and I'm diabetic, they told me "follow the plan" and when I tell them I cannot eat most of the foods because of high sodium, I cannot add extra salt to my diet, they say, "follow the plan".

I was just doing things my way but still seeing the coaches until I discovered lower sodium, lower carb, much CHEAPER alternatives online (thanks to 3FC). The coaches said they'd keep seeing me even though I wasn't buying very much from them, but they weren't exactly "nice" about it. They let me know they were unhappy with me, and that I wasn't really following the diet if I was using "other" products than IP. Even though I kept losing exactly the same amount per week on alternatives as I was on IP products.

I'm doing fine on my own, buying my products online, so why take time out of my already busy schedule to go get weighed in when I have a scale in my bathroom and a hubby and kiddo that helps keep me in line? They're way more support than a once a week chat with someone who doesn't get my issues. (I'm in Canada where it's not medically supervised, so my coaches have no formal medical training of any kind and have only gone through the "sell the program" training through IP.)

countrychic
04-02-2013, 05:35 PM
Well, I had 2 lovely, supportive coaches when I started on IP in Feb. I've recently stopped going for two reasons:

1) IP was costing me $130-$150 a week....so going alternative was a lot cheaper for me...

2) It's a 45-50min drive to the closest clinic....and I drive a big *** 2500 diesel Dodge that's expensive to fill ($50 might give me 1/3 of a tank)

So between the two, I just kept running into a wall of not having enough money to keep up with it.

Roo2
04-02-2013, 06:11 PM
I am blessed to have a Coach ...that has made this her Calling and it is
palpable!!! She has an Aora about her that inspires you to Want to be better and believe in the possibilities. She sets the tone ...But you need to bring your A game.:D

I like being held accountable ...I only need to lose weight ..cuz I'm fat or at least I allowed myself to get fat.
The email video speak of different levels of being overweight and I fall into the first group....so for me it's just about losing the weight and keeping its off.

I know it's a business that is there to make a profit ...they provide a service...
The clients receives the services they have contracted for everyone should me happy.:)

Sometimes people need more emotional support that a weight loss clinic can provide. The client would be wise to seek out professional help to deal with their food issues that having so they can effectively manage not only the body but the mind as well.
Having staff that are driven to be the best and clients that strive to be the best is a winning combination.

Being able to get Clients to be excited and have Ownership is a key to running a Successful program.

I would only want a Coach that has integrity and believes in the program and is well versed and has a significant knowledge base .

Good Luck, Roo2:carrot::carrot::carrot:

rubygirl05
04-02-2013, 08:05 PM
Because I have PCOS, and because I've heard of potential health issues with being in prolonged ketosis, I wanted a coach who had a medical background. So I chose a coach that is a doctor rather than one closer to me with no medical background.

I told him up-front that I'm willing to give this protocol a fair shot (2 months) but if it isn't effective, I'll quit. (This was due to my previous dieting failures, all related to PCOS issues). Dr is very good, measures/weighs every week, and provides some science as to why I may/may not be losing as opposed to just thinking I'm cheating.

I just "discovered" alternatives and will most likely switch to that after May because I really can't afford to be on IP. I've been buying IP, saying it's the same thing I'd do if I found out I had disease X and needed medicine. But now that I understand the program better, and realize the price difference, I will probably switch eventually. I just want to get my feet firmly planted first, and I want to be somewhat loyal (for a few months at least) for the work the Dr's been doing with me.