Ideal Protein Diet - I Kid You Not-this was the convo ...




marlenesuer
07-09-2012, 12:05 PM
I took a quick trip by Amtrak on Saturday.

Unfortunately, I left my shaker in the seat back pocket of the train. Not the end of the world just a little annoying. I have 2 one I keep at work and 1 I keep at home.

So I had my weigh in today.

After I got off the scale and coach recorded my weight, it came back to me that I needed another shaker.

ME: oh by the way, I left my shaker on a train this weekend; do you think it's possible for me to get have another?

C: Absolutely sure that's no problem. I'll grab you one as you walk out.

We head to the counter I pick out some packets coach grabs a shaker, bags it all up swipes my credit card and give me the slip to sign. I notice that it's $12 more than it normally is.

ME: Doc why's it so much more this week I thought each box was $30?

C: Huh? Let me see. Oh yeah that's right. It's the $12 for the shaker.

ME: Really? I see I didn't know it was $12 !

... dead air dead air dead air ...

ME: I don't think I want to pay that much for this shaker

C: Oh?

ME: No that's just too much.

C: Well I've already run it through Marlene.

... dead air dead air dead air ...

ME: I know but I didn't know I was being charged for the shaker AND I didn't know it was going to be $12

C: Well seeing as how I already ran it through, what I'll do is, next week, I'll charge you $12 less for your food.

I just signed the dang bill and get outta there.

I was ticked because I wish I'd been told the shaker was $12 up front. My thinking and I could be wrong was that when I asked if I could have another shaker, the reply shoulda been something along the lines of; "Sure, but it's $12."

The whole weigh in just cemented my decision to leave and finish this on my own.


wuv2bloved
07-09-2012, 12:11 PM
WOW! that is crazy, $12 for a shaker???....sorry you are having a bad experience with your coach. It should of been as you stated....sure but its $____ would you still like it? Some coaches just don't have good customer service skills nor people skills

bargoo
07-09-2012, 12:19 PM
That is crazy and very unprofessional, I would wonder if they will actually give you $12 off your food next week. How will they account for the difference ?


TiffNeedsChange
07-09-2012, 12:33 PM
I would ask for a refund either on your card or cash back!

shathom
07-09-2012, 12:44 PM
Is she going to ask for the shaker back next week when she credits the food? If not then the shaker was free to begin with....

marlenesuer
07-09-2012, 12:45 PM
I wanted to but I just didn't have the strength. I was just floored and annoyed. Next Monday will be my last and that's it.

I've had struggles with this coach from the get go so, in a way, I'm not surprised.

Am trying to look at the positive ... I lost this week so - that's good.

But the differences in coaches are amazing - they are way too inconsistent. My coach says aspertaime is no big deal at all, but I read on here occasionally that it's a no no.

I mean - life is life and nothing's perfect, but - for the amt of money this program costs, :( there needs to be more hard and fasts, more consistency.

I would ask for a refund either on your card or cash back!

Cole3
07-09-2012, 12:52 PM
Lol !!! I agree ... as much as I love IP and as well as it works some coaches (and I am sure it is SOME not ALL) need to learn to better handle the money issues. It is an expensive program and IMO it is totally worth it BUT when they are charging you $12.00 for a shaker (and for future reference they have them in the diet section in Walmart if you ever need another) when it would be such good PR to just give it to you ...... I actually had a coach one time comment on the fact that I was copying pages out of the journal to track my foods - no I wasn't trying to save the $1.50 you charge me per journal I just ran out of pages - I thought I was doing a good thing by coming up with a solution (?) Wuv is right - some people just lack people skills.

Mom2Carter
07-09-2012, 12:58 PM
I'm thankful I have a great coach, but I can still see some hints of this type of behavior - just taking our money. Like I said, my coach is great, but the program as a whole at my clinic is very centered on getting your money and not much else. I mean, for the price we pay, you'd think we would get a little more. I signed up during an info night where we got 10% off if we joined that day - so I paid $260 for the consultation fee, supplements and 1 week of food. After they got all my info, I heard nothing. No phone call, no email...I knew it was all up to me to move forward but if I were running a business like that I would be sure to keep in touch with people, especially dieters who are easily discouraged. Why can't coaches do weekly newsletters with recipes? That would be a great way for people to stay on track. Also, my coach discouraged me from going to this forum specifically after she saw I made a recipe from here - said I couldn't have an extra egg white and to just not go on here - but I think it's really because there are discussions on alternative (ie. CHEAPER) products to do IP.

Every week they try to talk me into getting WF products, getting more supplements, etc. I told her I was getting hungry in between meals and asked if I could break my veggies up and have 1 cup in between lunch and dinner and 1 cup at dinner, and she said no I needed to add another packet if I was getting hungry. Ugh. Oh well, I still love the program and am losing so I will just look over the other stuff.

marlenesuer
07-09-2012, 01:02 PM
I hear you Cole3.

And trust me - I know these shakers and many like them are kind of ubiquitous but, like I mentioned ... I was just sitting there and over the weigh in and gathering my stuff to leave, it just came to me - remembering that I'd lost my shaker so it just popped into my mind to ask.

The cost for the program and the coaching are driving factors in my leaving my center for sure.

There's not another one convenient / near me or that would work for my schedule so I'm just going to go it alone.


Lol !!! I agree ... as much as I love IP and as well as it works some coaches (and I am sure it is SOME not ALL) need to learn to better handle the money issues. It is an expensive program and IMO it is totally worth it BUT when they are charging you $12.00 for a shaker (and for future reference they have them in the diet section in Walmart if you ever need another) when it would be such good PR to just give it to you ...... I actually had a coach one time comment on the fact that I was copying pages out of the journal to track my foods - no I wasn't trying to save the $1.50 you charge me per journal I just ran out of pages - I thought I was doing a good thing by coming up with a solution (?) Wuv is right - some people just lack people skills.

marlenesuer
07-09-2012, 01:06 PM
Re keeping in touch with us - I know it's not the same but, I find the weekly videos helpful ... I kind of considers those, weekly newsletters.

My coach / clinic from day 1, has been ALLLLL about the money. But I do understand this - to a certain extent. After all, it IS a business.

I'm thankful I have a great coach, but I can still see some hints of this type of behavior - just taking our money. Like I said, my coach is great, but the program as a whole at my clinic is very centered on getting your money and not much else. I mean, for the price we pay, you'd think we would get a little more. I signed up during an info night where we got 10% off if we joined that day - so I paid $260 for the consultation fee, supplements and 1 week of food. After they got all my info, I heard nothing. No phone call, no email...I knew it was all up to me to move forward but if I were running a business like that I would be sure to keep in touch with people, especially dieters who are easily discouraged. Why can't coaches do weekly newsletters with recipes? That would be a great way for people to stay on track. Also, my coach discouraged me from going to this forum specifically after she saw I made a recipe from here - said I couldn't have an extra egg white and to just not go on here - but I think it's really because there are discussions on alternative (ie. CHEAPER) products to do IP.

Every week they try to talk me into getting WF products, getting more supplements, etc. I told her I was getting hungry in between meals and asked if I could break my veggies up and have 1 cup in between lunch and dinner and 1 cup at dinner, and she said no I needed to add another packet if I was getting hungry. Ugh. Oh well, I still love the program and am losing so I will just look over the other stuff.

wuv2bloved
07-09-2012, 01:16 PM
I wanted to but I just didn't have the strength. I was just floored and annoyed. Next Monday will be my last and that's it.

I've had struggles with this coach from the get go so, in a way, I'm not surprised.

Am trying to look at the positive ... I lost this week so - that's good.

But the differences in coaches are amazing - they are way too inconsistent. My coach says aspertaime is no big deal at all, but I read on here occasionally that it's a no no.

I mean - life is life and nothing's perfect, but - for the amt of money this program costs, :( there needs to be more hard and fasts, more consistency.
all the coaches are different, at my clinic we can have aspartame in moderation of course. Some times we have to do what we have to do to make the program work for us.

I'm thankful I have a great coach, but I can still see some hints of this type of behavior - just taking our money. Like I said, my coach is great, but the program as a whole at my clinic is very centered on getting your money and not much else. I mean, for the price we pay, you'd think we would get a little more. I signed up during an info night where we got 10% off if we joined that day - so I paid $260 for the consultation fee, supplements and 1 week of food. After they got all my info, I heard nothing. No phone call, no email...I knew it was all up to me to move forward but if I were running a business like that I would be sure to keep in touch with people, especially dieters who are easily discouraged. Why can't coaches do weekly newsletters with recipes? That would be a great way for people to stay on track. Also, my coach discouraged me from going to this forum specifically after she saw I made a recipe from here - said I couldn't have an extra egg white and to just not go on here - but I think it's really because there are discussions on alternative (ie. CHEAPER) products to do IP.

Every week they try to talk me into getting WF products, getting more supplements, etc. I told her I was getting hungry in between meals and asked if I could break my veggies up and have 1 cup in between lunch and dinner and 1 cup at dinner, and she said no I needed to add another packet if I was getting hungry. Ugh. Oh well, I still love the program and am losing so I will just look over the other stuff.
Here at my clinic I don't push any products on any of my clients or anything like that. I am just here to support and help out anyway I can, I want everyone to be successful. I have started a newsletter for our clinic when hours, recipes and suggestions.

anitamarlene
07-09-2012, 03:25 PM
Here at my clinic I don't push any products on any of my clients or anything like that. I am just here to support and help out anyway I can, I want everyone to be successful. I have started a newsletter for our clinic when hours, recipes and suggestions.

I think it is so awesome that you are a coach. You have done the program and know the struggles and rewards of sticking to it. I really wish IP was more strict about who the coaches were. I think they should at least try the products and have some training.

I probably would have quit the program without these boards, I have had no coaching from my clinic. But the boards are fantastic and encouraging. I have learned the entire program here. Thanks to all the "pros" that take the time to coach all of us along!

zoyaka
07-09-2012, 03:48 PM
I bought an extra shaker at GNC - similar model, the cup is bigger. It was $8. Also, there's less expensive shaker on the Protein Store website

bargoo
07-09-2012, 10:01 PM
You can tell your credit card company that you were billed in error. They will investigate it. I have had similar things happen to me, I notified credit card company and in every case the charge was removed.

DanafromAustin
07-09-2012, 10:12 PM
Lol !!! I agree ... as much as I love IP and as well as it works some coaches (and I am sure it is SOME not ALL) need to learn to better handle the money issues. It is an expensive program and IMO it is totally worth it BUT when they are charging you $12.00 for a shaker (and for future reference they have them in the diet section in Walmart if you ever need another) when it would be such good PR to just give it to you ...... I actually had a coach one time comment on the fact that I was copying pages out of the journal to track my foods - no I wasn't trying to save the $1.50 you charge me per journal I just ran out of pages - I thought I was doing a good thing by coming up with a solution (?) Wuv is right - some people just lack people skills.

1.50 for a food journal? My clinic just hands them out for free. When I hear these type of stories it just makes me appreciate my coach more and more. She has never been about the money, never pushes me to buy a thing. I do of course, but if I only bought one box of food that week she would never question me, and never has. These clinics are there to make money of course, and I totally understand that, but people skills and support are what is going to make people come back.

patns
07-09-2012, 11:12 PM
I never heard of anyone being charged for a journal either.

sweetsloan
07-10-2012, 12:29 PM
1.50 for a food journal? My clinic just hands them out for free. When I hear these type of stories it just makes me appreciate my coach more and more. She has never been about the money, never pushes me to buy a thing. I do of course, but if I only bought one box of food that week she would never question me, and never has. These clinics are there to make money of course, and I totally understand that, but people skills and support are what is going to make people come back.


My clinic sells the food journal for $ 5.00!! The shaker is $16.00, and a small 2oz bottle of sea salt for $8.00!!! Talk about a rip off!!!

wuv2bloved
07-10-2012, 12:39 PM
My clinic sells the food journal for $ 5.00!! The shaker is $16.00, and a small 2oz bottle of sea salt for $8.00!!! Talk about a rip off!!!

YIKES!!!!....THAT is INSANE!!!!...journals are FREE!

usmcvet
07-11-2012, 09:28 AM
Six bucks for a shaker at my clinic. It is the IP blender ball. I bought a blender ball at Walmart for about the same price but it is twice as big which I like because it can double as a water bottle. I don't blame them for charging for a shaker but $12 seems high to me. Journals are free too at my clinic.

usmcvet
07-11-2012, 09:29 AM
It is capitalism and a free market. Voice your opinion and walk if your not satisfied.

bigpassport
07-11-2012, 09:41 AM
I saw a two-pack of shaker bottles at Sam's Club. They were by the protein shakes. I don't recall the exact price, but they were very reasonable.

marlenesuer
07-11-2012, 10:30 AM
As I mentioned before - I understand that first and foremost, this is a business. IP wouldn't and couldn't exist for free.

The main point (for me anyhow) is that I shoulda been TOLD the shaker was going to cost $12 BEFORE my credit card was charged for it.


Six bucks for a shaker at my clinic. It is the IP blender ball. I bought a blender ball at Walmart for about the same price but it is twice as big which I like because it can double as a water bottle. I don't blame them for charging for a shaker but $12 seems high to me. Journals are free too at my clinic.

hyrysk
07-11-2012, 10:47 AM
My coach told me to go to Walmart and buy an extra one because they were the same and half the price. She had some from Sam's in the clinic because she had ran out herself.

LizRR
07-11-2012, 11:55 AM
My clinic sells the food journal for $ 5.00!! The shaker is $16.00, and a small 2oz bottle of sea salt for $8.00!!! Talk about a rip off!!!

Wow - that is INSANE!

1.50 for a food journal? My clinic just hands them out for free. When I hear these type of stories it just makes me appreciate my coach more and more. She has never been about the money, never pushes me to buy a thing. I do of course, but if I only bought one box of food that week she would never question me, and never has. These clinics are there to make money of course, and I totally understand that, but people skills and support are what is going to make people come back.

My coach told me to go to Walmart and buy an extra one because they were the same and half the price. She had some from Sam's in the clinic because she had ran out herself.

Sounds like we all 3 have similar coaches - mine is not a 'packet pusher', and is the first to admit that the supplements are not 'magical', so doesn't discourage you from buying commercial vitamins. She actually talked with my Doctor to move me to prenatals instead of their brand and I was credited the difference in my Welcome Bag at my consultation. She also lets me sample single packets (at no charge) I've never tried before. And my journals are $0,000.00!

Cole3
07-11-2012, 12:27 PM
Usually my clinic is really good -- and honestly I don't mind paying for the journal it was just the comment that was made because I copied the pages and used those for the week as if I was trying to avoid buying the journal that bugged me. Now if my clinic was charging $5.00 for a journal you bet your booty I would be making my own copied version every time.

LizRR
07-11-2012, 12:37 PM
Usually my clinic is really good -- and honestly I don't mind paying for the journal it was just the comment that was made because I copied the pages and used those for the week as if I was trying to avoid buying the journal that bugged me. Now if my clinic was charging $5.00 for a journal you bet your booty I would be making my own copied version every time.

COPY THE PAGES AND DON'T BUY THE JOURNAL! There's definitely nothing 'magic' or copyrighted on those pages!

Goldenrod
07-11-2012, 12:54 PM
My clinic sells the food journal for $ 5.00!! The shaker is $16.00, and a small 2oz bottle of sea salt for $8.00!!! Talk about a rip off!!!

Wow that is crazy! I can't believe they charge for a journal.
And I thought the $3.50 my clinic charges for salt was too much. If you go to realsalt.com they have a list of stores that carry their salt. I've seen the 4.75 oz bottle at our local Walmart for $4. Also some local bulkfood or healthfood stores carry it for even less.
The shakers are just Blender Bottles with the IP logo. I've seen them at Walmart, Kitchen Collection, Rite-Aid, GNC and other stores. Check out blenderbottle.com/stores for a list in your area.

marlenesuer
07-11-2012, 12:55 PM
Wow. I've never even seen a journal. Coach never showed me one or mentioned it.

What do they look like?

Anyway, for me - I find recording my food online works well. :)

COPY THE PAGES AND DON'T BUY THE JOURNAL! There's definitely nothing 'magic' or copyrighted on those pages!

usmcvet
07-11-2012, 03:07 PM
The last diet I tried was low sodium. I used sparkpeople.com and their online journal.

LizRR
07-11-2012, 05:24 PM
Wow. I've never even seen a journal. Coach never showed me one or mentioned it.

What do they look like?

Anyway, for me - I find recording my food online works well. :)

Kaypix has a pdf of the journal page on her blog:
http://thinkslimmer.files.wordpress.com/2012/05/daily-journal-sheet.pdf

Chloe222
07-11-2012, 06:01 PM
I wanted to but I just didn't have the strength. I was just floored and annoyed. Next Monday will be my last and that's it.

I've had struggles with this coach from the get go so, in a way, I'm not surprised.

Am trying to look at the positive ... I lost this week so - that's good.

But the differences in coaches are amazing - they are way too inconsistent. My coach says aspertaime is no big deal at all, but I read on here occasionally that it's a no no.

I mean - life is life and nothing's perfect, but - for the amt of money this program costs, :( there needs to be more hard and fasts, more consistency.

How long ago did you start with that clinic? I see you joined us (3fatChicks forum) in June. If it was recently, you have also made an investment in coaching with that initial several hundred dollar payment and you aren't getting quality coaching. I would get another coach at the same facility or have them transfer your "membership" to another facility so you can continue but have (hopefully) have good coaching. If they won't do that, I'd report them to the Better Business Bureau.

Bella73123
11-07-2012, 12:12 PM
Kaypix has a pdf of the journal page on her blog:
http://thinkslimmer.files.wordpress.com/2012/05/daily-journal-sheet.pdf

Ha!! Finally got this search thing to work! I need this for a friend, thanks for posting!

maezy1
11-07-2012, 12:42 PM
I am feeling very blessed right now......our clinic charges $6 for the shaker and the journal is free each month. If there isn't someone else to go to at your clinic I would go to another one. I have 2 shakers too. One for the salty stuff like the soups and another one for the sweet stuff. Got the s2nd one at Wal Mart and Im ready to get a work set and a home set so that I don't have to lug them around with me each day

Great Dane
11-07-2012, 12:53 PM
and she said no I needed to add another packet if I was getting hungry
I was getting that suggestion too along with drink more water. So instead I drink a half of a $1.20 EAS drink instead of $4.50 IP drink.

thinkingthinner
11-07-2012, 02:17 PM
I was getting that suggestion too along with drink more water. So instead I drink a half of a $1.20 EAS drink instead of $4.50 IP drink.

Such a good tip! Thank you!!!

Suchawittygal
11-07-2012, 03:18 PM
I was getting that suggestion too along with drink more water. So instead I drink a half of a $1.20 EAS drink instead of $4.50 IP drink.

What's an "EAS" Drink?

tightwad
11-07-2012, 03:55 PM
What's an "EAS" Drink?

EAS AdvantEDGE is a meal replacement drink you can purchase at Walmart etc that is similar to the IP shakes but about 1/4 the cost. They cost $5 at my Walmart, $7 at Target for a pack of 4.

rcrochet
11-07-2012, 05:02 PM
wow.. amazing how clinics vary so much on cost, advice, etc. I get your point..it's not about the shaker at all, it's about attitude, care, compassion, appreciation of your business and respect for what you're going thru emotionally to lose the weight. I had a bad WI experience several weeks ago which prompted me to phase out of IP products and go alternative. Impulsive decision made in anger and humiliation, but I've been happy with it. I've been OP since June also and feel like I'll do just fine to finish this on my own with the help and support of friends, family and this forum. I appreciate what the clinic has done for me, but the bad far outweighs the good at this point. This process is hard enough without our clinic making it harder!

GlacierGirl3
11-07-2012, 05:25 PM
Wow - This discussion makes me even more grateful for my coach and clinic. I get nothing but support and encouragement (and a website with weekly tips and recipes, and encouraging emails once a week). Never been encouraged to buy extra supplements, and certainly never been charged for a Daily Food Journal! My coach encourages me to try new recipies and tweak things if I need to (like split my protein up, split my veggies up, etc). Funny, isn't it, that the more people "push," the more likely they are to actually lose clients, instead of make more money??