General chatter - So Angry at TMobile




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PhotoChick
12-16-2008, 09:30 PM
I am so angry I'm just shaking. I don't even know where to begin.

A couple of months ago my Blackberry died and since I had the upgrade credit on my account, I got one of the new G1 Google phones through TMobile. At first my husband thought it was funny and geeky ... but he's played with mine and really liked it and decided that at some point he kinda wants one.

So. We agreed on a small budget for Christmas this year and we agreed that we'd buy each other one present. (Even though we're separated, we're still sharing and house and we're still really good friends and wanted Christmas to be nice).

You can see where this is going I'm sure. Of course I got him a G1 phone. With the upgrade credit I have and the discount from my small business account, I got it for the same amount as if it were a new activation - under $200. It was going to be a complete surprise. I did it today - went to TMobile, bought the phone, went ahead and activated the data plan, and told them I'd swap out the SIM chip myself on Christmas day. All well and fine.

Then I got home and hubby showed me his current phone - the new text message he got. Not 10 minutes after I left the store, TMobile sent a text message that said "Congratulations on getting your new G1 Phone. For information .... etc." with a link to the TMobile forums.

I'm so angry.

It's the ONLY thing I'm getting him this Christmas and now the surprise is totally ruined. I seriously am so angry I want to cry.

I called TMobile and they were all apologetic, but of course I'm not getting anything - no credit, no bonus, no nothing. And hubby has no Christmas surprise.

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.


luvja
12-16-2008, 09:44 PM
That's not cool, at all. There's nothing you can really do, but I would have thought TMobile would have gave you something, like money off your bill or something. Oy....

PearFreak
12-16-2008, 09:46 PM
Oh man, I'd be peeved too. I'd go back to the store and ask what they plan to do, since they ruined your Christmas gift. GRRR, GRR, GRRR.


mandalinn82
12-16-2008, 09:47 PM
Perhaps I come from a unique perspective on this, but...is it really that important? I mean yes, it's unfortunate, for sure...but enough that you want to cry?

We're bad at secrets in this house. Very bad. And inevitably, something gets spoiled. And through many (many many) experiences of that kind, I've learned that the surprise on Christmas morning itself isn't that big a deal. Really and truly and honestly.

Most likely TMobile assumes that people giving gifts won't activate the plans for those phones until given, which though erroneous in this case, is probably their standard business model/customer. It was an honest mistake that wasn't made to spite anyone or ruin anything, and it's just one of those things.

I'm sorry that you're so upset...I can imagine it being disappointing for you. But again, I really and truly think that the "surprise" part is less of a big deal than most people make of it (and I say that as someone who is good both at accidentally ruining surprises for her wife, and who secrets are very hard to keep from..)...that's one day, and the gift itself will hopefully provide lots of use and other goodness on many other days.

ETA: Worried the tone of this came out strangely (maybe I'm paranoid) so I want to clarify...I'm not trying to say you don't have reason to be upset (You do! You wanted a surprise you can't have that now), but to say that, in the end, it'll all be OK and not be as big of a deal as it feels like now.

kittycat40
12-16-2008, 10:23 PM
I'll jump on any bandwagon hating tmobile. add me to the list. bahumbugg tmobile.
can't wait for contract to end.

junebug41
12-16-2008, 10:29 PM
Happy TMobile customer for 6 years.

UNhappy Tmobile customer for 1 year.

Since the economy tanked and the holiday season hit, their customer service has gone down the drain. Not to mention they have recently made a sport out of "how many random fees can we charge this customer?!?"

When I can afford it, I'm going to get an iPhone. AT&T may have terrible service, but if I'm getting a superior product, so be it.

Your situation kind of reminds of when DH and I went to the jeweler right before the wedding to have the ring inspected and the lady blurted out the cost of the setting in front of me. I ran off before she got to the cost of the stone. For a moment I thought DH was going to hit a girl :lol:

walking2lose
12-16-2008, 10:32 PM
Wow. So sorry to hear it. I would've been highly peeved too.

PhotoChick
12-16-2008, 10:47 PM
Manda,

I do get your point and to a degree, I agree with you. I'm actually not nearly as upset as I am angry. I tend to cry when I'm angry. Oddly enough when I'm REALLY upset and sad and hurt, I can't cry. It's been confusing to a lot of men in my life. :lol:

The thing is, Christmas surprises are a HUGE big deal in our family. Or in hubby's family, that is. We all pick names out of a hat for Christmas and keeping your "name" secret is a huge part of the fun for everyone (since we don't buy a lot of presents - just one for one, we all kind of think it's important to keep the element of surprise). So everyone gets a present from their Secret Santa and then little stocking presents from Mom and Dad.

And every year since we met (going on 18 years now) hubby and I have carried over the surprise game for the presents that we buy each other for Christmas. We have always played that game with each other - wrap the presents, put them under the tree and then pester each other to death with "what did you get me" and giving silly goofy answers that lead you off on wild goose chases.

Given that this has been a difficult year for both of us and that it's probably the last real Christmas we'll spend together, we were both kind of working towards making it as normal as possible (especially since we have to spend it with hubby's brother and SIL who are being really judgmental and rude about our situation) and being able to enjoy our friendship and enjoy Christmas.

So I guess I"m just more emotional about this Christmas than I would be normally - because it will be our last married Christmas and even though we're both ready (or as ready as you can be), it's a bitter-sweet sad time.

I dunno. I'm just angry that my last ever Christmas surprise for him was ruined this way. So yeah, in that sense, I guess it really is (was) that important to me. That important to make me that angry and upset.

.

mandalinn82
12-16-2008, 11:49 PM
That's why I edited my post...to make sure it was clear I was saying "That sucks and I'm sorry you're upset, let me offer reassurance in some way by saying that in the end, it won't be what matters"...because it DOES suck. But in the end, despite the emotions associated with this Christmas, it will turn out ok.

I totally understand the angry crying. I'm a frustrated crier, personally, but I get it.

Lots of extra :hug: for you.

zeffryn
12-17-2008, 12:16 AM
Happy TMobile customer for 6 years.

UNhappy Tmobile customer for 1 year.

Since the economy tanked and the holiday season hit, their customer service has gone down the drain. Not to mention they have recently made a sport out of "how many random fees can we charge this customer?!?"

When I can afford it, I'm going to get an iPhone. AT&T may have terrible service, but if I'm getting a superior product, so be it.

Your situation kind of reminds of when DH and I went to the jeweler right before the wedding to have the ring inspected and the lady blurted out the cost of the setting in front of me. I ran off before she got to the cost of the stone. For a moment I thought DH was going to hit a girl :lol:

I've had AT&T for 2 years now...I've never had a problem with their product or service. I get great coverage and have never had a problem with their customer service....unlike Sprint and T-Mobile who we switched over from.

PC - sorry your surprise is ruined...

Is there anything that you could get him that he has been wanting? Something small? A book or something...

PhotoChick
12-17-2008, 12:21 AM
Thanks guys. The sympathy has helped. And Manda, you're totally right. :) I'm ok with it now. I called TMobile and politely but firmly told them that they spoiled my Christmas surprise for my husband. Bleah.

Now I'm trying to turn it to my advantage. I just told hubby that since he knows what he's getting, it's only FAIR that he should tell me what I'm getting. He's not buying the bs here. :lol:

Oh well. I just made butter toffee and cake balls and am getting ready to package stuff for gifts. I'm doing ok. And I haven't even eaten any cake balls. Annoyance is good for something - when I'm annoyed and fuming, I don't eat. :)

.

junebug41
12-17-2008, 12:24 AM
I've had AT&T for 2 years now...I've never had a problem with their product or service. I get great coverage and have never had a problem with their customer service....unlike Sprint and T-Mobile who we switched over from.

PC - sorry your surprise is ruined...

Is there anything that you could get him that he has been wanting? Something small? A book or something...

Interesting. They consistently rate low in cust. service. I swear my DH's phone drops the call before he has a chance to dial ;).

I think the ridiculous random charges over the past couple of months have done me in with TMobile. Tme to give AT&T a fair shake.

end//hijack

mandalinn82
12-17-2008, 12:24 AM
Can you do something ridiculous with the wrapping? I'm thinking padlocks, entire boxes worth of tape, etc, then the box is empty and it's in his suitcase, or something? Scavenger hunt?

Since he didn't have to work to figure out what it is, make him work to get it!

junebug41
12-17-2008, 12:26 AM
Can you do something ridiculous with the wrapping? I'm thinking padlocks, entire boxes worth of tape, etc, then the box is empty and it's in his suitcase, or something? Scavenger hunt?

Since he didn't have to work to figure out what it is, make him work to get it!

I like this.

PhotoChick
12-17-2008, 12:27 AM
Heheh. I like that idea. His mother is the packing queen and we always joke about the amount of tape she uses. Maybe it's time to challenge her skills.

.

mandalinn82
12-17-2008, 12:30 AM
At least then it adds an element of excitement...which isn't the same as surprise excitement, but is a different kind of excitement.

Plus, it's fun. And you get to plot and plan and be generally devious.

PrettyPaula
12-17-2008, 07:40 AM
as soon as i read this i felt horrendously guilty, although i shouldnt, T Mobile UK is a totally different entity than TMobile USA.

on a side note, how do you find the G1? i have one in white and i love it.

:)

sorry you had a crappy experience, if i could do something i would. If you can pop into another store sometime ask for the email address for serious customer complaints, i know the uk one, but not the US one sadly. They will DEFINATELY do something, or go into the store and ask the manager to make an account credit. Im a store manager and i have the right to do that.

PhotoChick
12-17-2008, 11:13 AM
Aw Paula. You're sweet.

I've been a TMo customer since before they were TMobile here in the States. I've been very happy with their service up until now. And even so, the service in getting the phone and setting it up through my business account and making sure I got the maximum discount ... they were all wonderful.

It's just that this policy of sending out the text message - especially at CHRISTMAS - needs to be rethought. They did give me an online link to file a complaint with Corporate, which I did.

We're all good. Hubby has promised to be "surprised" in front of his family. :)

But I do love my G1. The *only* think I don't like is that I got the copper one and the backlighting is funky. When I'm wearing my sunglasses, or in twilight, it's really hard to see the keys. But aside from that small detail, I really do love it. :)

.

Shannon in ATL
12-17-2008, 12:48 PM
I totally feel your disappointment on the surprise front. DH picked out his own gift this year - we never pick out our own gifts. The surprise factor is always big for us. Well, he has been wanting a new turntable forever and he found one of those 'never see it this low again' deals on a great one back in September, so we discussed it and I bought it as his Christmas gift. So, it has been sitting in the office since then staring at us. Well, he has been pretty down in the dumps this month with things going on, balancing our family with his ex's plans, his mom has cancer, not a great December, lots of extra time with our stepson in the next two weeks, which is great, but meant he couldn't set up and play with new turntable until the 27th. And, since he is basically a little kid he was disappointed that he was going to have to wait until the 27th to play with his new toy.... So, last night I told him to go ahead and get it out and set it up - will give him a couple of days to play before we get DSS on Friday. I figure it already wasn't a surprise, so a few days didn't matter. Though, I did get him another small item that he doesn't know about, so there is that to surprise him.

(To be fair, he put the downpayment on my upcoming surgical procedure as the big part of my Christmas, so he didn't really get to surprise me either. Though I think he bought another small item also.)

Sorry that message happened the way it did! I would be annoyed by that, too, especially if the year already had some other background emotional pressure. Hope you find a wrapping or hunting way to put a fun spin on it! :)

PrettyPaula
12-17-2008, 04:08 PM
Aw Paula. You're sweet.

I've been a TMo customer since before they were TMobile here in the States. I've been very happy with their service up until now. And even so, the service in getting the phone and setting it up through my business account and making sure I got the maximum discount ... they were all wonderful.

It's just that this policy of sending out the text message - especially at CHRISTMAS - needs to be rethought. They did give me an online link to file a complaint with Corporate, which I did.

We're all good. Hubby has promised to be "surprised" in front of his family. :)

But I do love my G1. The *only* think I don't like is that I got the copper one and the backlighting is funky. When I'm wearing my sunglasses, or in twilight, it's really hard to see the keys. But aside from that small detail, I really do love it. :)

.

oooooh copper sounds nice! i got the white one and it has a silver keypad and that gives me the same issue, lucky im a touch typer or id be screwed!

have u downloaded shopsavvy yet? and imeem! best apps ive found so far x

cbmare
12-17-2008, 05:48 PM
I love Manda's scavenger hunt idea. If you got the accessories (car charger, etc.), you can wrap those individually and have him find those as well.

Did you keep his same phone number? Since you activated the new phone, won't his old phone get killed? We just got a new phone for boobalah. I added him to my account. They activated the phone with his current phone number and the old one got killed.

Good luck with this. Maybe you can get in touch with "customer retention" and bark at them.

Lovely
12-17-2008, 05:57 PM
Aww :( The surprise is like 90% of the fun! A shame it went down that way.

... but I bet he was surprised when he got that text! ;)

I like Mandalinn's ideas. My brother & I have wrapping wars... we see who can make it more difficult to open the gift they wrapped.

And friends of mine used to put strange "non-gifts" into boxes before revealing the true gift (usually in their pocket). There are ways you can still make this surprising & fun. :) :hug:

PhotoChick
12-17-2008, 05:59 PM
I love Manda's scavenger hunt idea. If you got the accessories (car charger, etc.), you can wrap those individually and have him find those as well.Yeah. He knows about the phone but doesn't know about the case I got for it. I'll probably pick up a few small things to surprise him with.

Did you keep his same phone number? Since you activated the new phone, won't his old phone get killed? We just got a new phone for boobalah. I added him to my account. They activated the phone with his current phone number and the old one got killed.The way it works with this account is that all you have to do is move the sim chip from the old phone to the new phone. The chip doesn't get killed ... because the phone number and account number stay the same.

.

PhotoChick
12-17-2008, 06:01 PM
And friends of mine used to put strange "non-gifts" into boxes before revealing the true giftThe year DH gave me pearl earrings to match my mom's pearl necklace ... he put the small earring jewel box in a HUGE packing box. Like a big book box. Stuffed it with wadded up newspaper so it weighed practically nothing, and threw a handful of loose change in there, so when you shook it, it rattled like crazy.

That one totally stumped me. So when I opened it and dug through all the newspaper and pulled out all the pennies, I found the tiny earring box at the bottom. :) That was a fun surprise year!

.

flatiron
12-17-2008, 10:53 PM
Can you do something ridiculous with the wrapping? I'm thinking padlocks, entire boxes worth of tape, etc, then the box is empty and it's in his suitcase, or something? Scavenger hunt?

Since he didn't have to work to figure out what it is, make him work to get it!


I like that idea! LOL! Put a box in a box in a box in a box etc.

that would be funny! :)