Fitness Videos - TurboSculpt great video- dvd freezing

05-18-2008, 12:52 PM
I bought Turbo jam in April and did not buy the extra warranty protection. Love the workout. The other day I decided to try Turbosculpt and I got to section 2 and the dvd kept freezing. I tried it on a couple of different dvd players and my computer and it didn't help so clearly it is the recording. I have contacted customer service to see if they will replace it (i never used it). I tried the Firm instead but I didn't like it as much - the music wasn't as good and the instructors are a little flat compared to Chalene. Anyway I will let you know what their customer service dept is like.

05-19-2008, 09:56 PM
Just a follow up- I received an email from the beachbody website and they have said they are shipping me a new dvd. YEAH!!! great customer service.

05-19-2008, 10:16 PM
That is great news. :) You should join our challenge group. :)