I just went and looked at the website, and I noticed they have some updates for the software; you've probably gotten those already though? The site itself is up and going tho, so I'd guess they are still in business.
I use fitday.com every day to log my calories so I'm sure they're still in business. However, I don't have their software so I'm not sure how their customer service department works. After reading some reviews on amazon is looks like a lot of people have problems with their customer service. Sorry
If you want what you do not have, you must do what you have not done.