Oh, customer service!
I went to the FedEx tracker today and saw that my Week 3 BistroMD shipment hadn’t left Indiana yet, after scanning in on Monday evening.
I called FedEx to ask where it was (maybe the website just hadn’t been updated?) and was informed they (BistroMD) scanned the tag but never provided the delivery (to FedEx).
So, I called BistroMD, livid, and got voicemail (first time that’s happened; I always get a human when I call). I left a patient but stern message and then sent an email to my point person with a CC to the woman who has been crediting me for the wrong meals sent, so far.
Within FOUR MINUTES, I received a reply email assuring me that they caught their mistake in-house on Wednesday morning, packaged up a Week 3 shipment for me, and expressed it out, still due ON TIME, tomorrow. Gave me a new tracking number and, sure enough, there it is, on its way.
I have to say, despite the hiccups (which it seems there are going to be, no matter WHAT diet delivery service you try, based on what I’ve read), the BistroMD customer service is simply OUTSTANDING. So, I guess you do get what you pay for. Yes, it’s most expensive, but WOW, are they on the ball.
Still 95% satisfied with this plan (and 100% satisfied with the food. It’s delicious). I’ll be taking my measurements and posting later. Didn’t get to it overnight.
Overall, it’s been a good first two weeks and I am very pleased.
Filed under: BistroMD, customer service on February 28th, 2008