I can’t make this stuff up
Today is our last full day in the hotel and b/c of parent-teacher conferences Justin and I don’t have school today. We have nursing, so we were going to spend the day playing in the pool, running a few errands, going out to lunch, etc. Our nurse was a little late, but she has 4 kids so sometimes she runs late and I figured there may have been an issue at the front desk. Eventually she was 30 minutes late and I figured something was up. I called our home voicemail (the phone is technically connected @ the new place but we aren’t there to answer to everything goes to voicemail) and there were 5 messages, all basically stating that she didn’t know where to go. The agency didn’t communicate to her that we were in the hotel. We finally got things straightened out and she showed up at the hotel but then we had time to talk and realized how crappy this company is that supplies our nurses. The nurses are fantastic, which is why we stay with them, but we actually talked to our main nurse last summer to see if she’d be willing to switch to a different company. She said “no” and we love her too much to leave so we have put up with their inability to communicate but this went too far.
Our nurse talked to the woman in charge who took full responsibility and said she would be reimbursed for her mileage and the time she was wandering out town. Our nurse also mentioned that I was expecting a phone call (we were in the pool by that time) and that I wasn’t happy. When I finally spoke to her she told me that the scheduler finally checked her email and saw that there was an email from me but that she hadn’t read it in time. I lost it. Before she could even complete her sentence I told her that this was bull b/c I personally spoke w/the scheduler on Tuesday when Kyle was admitted to the hospital and on Thursday when he was released. I told her where we would be day by day and where she should send the nurses. The head lady asked what they could do to make this better and I told her that she could “work w/her company to learn how to communicate effectively so this doesn’t happen again.” I also remembered to tell her that one of the nurses showed up to work on Wednesday b/c she hadn’t been notified that Kyle was in the hospital.
I don’t want to be cynical but the more I’m around people the more I realize that common courtesy and common sense are increasingly rare commodities.
OK, I’m done griping. Tomorrow I get a new house 
OK, I go MIA for a while and I come back to find you living in a hotel. Time to do some catch up reading. lol.
Doesn’t that kind of BS really burn you? An apology and a “what kind I do to make you happy” Although, I guess you were lucky to get the “what can I do?” part. I get so tired of people saying “I’m really sorry” because they “really” aren’t. It’s become an excuse. What you really want is for them to have done their job correctly in the first place. There’s not much comfort to be found after they’ve already messed up your day, your appointment, your whatever…
At any rate, I bet you’re over it and really into that new house!
It’s a good thing you called! Seriously the lack of communication does make them look bad! And when it involves nursing and patients it’s even MORE critical!
I hope they straighten out!
So frustrating! It sounds like you’ll be more than ready to settle into the new place. I hope Kyle’s doing okay now. My hubby just got an email from a student who won’t be in class because she and her 3 children got H1N1. I guess it’s heading to a town near all of us. Good luck with the move.