This time it’s for real

“Hi you have reached Dr. T’s office, can you hold please?”

Sure….

*5 minutes of annoying music….*

“Hi Dr. T’s office, can you please hold?”

I’ve already been on hold for five minutes…

“Oh okay but can you please hold?”

*sigh* Sure….

*2 minutes of annoying music….*

“Dr. T’s office how may I help you?”

Hi I was just calling to see if the pre-authorization has been done for my medication? My name is so and so.

“Let me check- can you please hold?”

Yup…

*2 minutes of annoying music….*

“Dr. T’s office how can I help you?”

Uh, I was on hold waiting to see if the pre-authorization has been done for my medication? My name is so and so.

“Oh okay- can you please hold?”

Uh huh…

*2 minutes of annoying music….*

“Dr. T’s office how can I help you?”

Yeah I was on hold already- I wanted to know if you guys called the insurance for pre-authorization for my medication?

“Your name?”

Beerab….

“Please hold…”

Okay…

*2 minutes of annoying music….*

“Bee, the doctor gave you the prescription last Monday…”

*SIGH* I know that, but my insurance told me without pre-authorization I cannot get the medication.

“Oh you need pre-authorization?”

Yes, I told you guys that last Monday AND last Friday when I called to check and it STILL hadn’t been done. This is the second time I am calling- I don’t know why this isn’t being taken care of.

“I’m sorry Beerab, I will call right now to take care of this, can you just confirm your insurance information?”

Sure here it is again….

“Okay Beerab, I will get this taken care of as soon as we get off the phone.”

Please do and let me know if there is anything you guys need- thank you.

“Sure no problem, thank you.”

*hang up*

Seriously that was a HALF HOUR phone call! My heart was beating so hard and I was shaking so badly from anger…

STAY TUNED for the next installment of “did you call my insurance?”